AU Access Experience Upgrade


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The Office of Information Technology is excited to announce that AU Access is undergoing a major upgrade this summer. While the name remains unchanged, get ready to experience an elevated level of convenience and functionality!

AU Access aggregates content from multiple systems, including Banner. The new system will now display data in cards on your unique dashboard. In addition to cards, your dashboard will display Auburn University announcements, notifications, and events, as well as academic content such as the academic calendar, courses, financial aid, academic planning with advisors, and social media platforms.

The new AU Access will show tailored content just for you, and you may customize your dashboard to suit your preferences. It follows a responsive design, and it fully supports displays on computers, tablets, and smartphones.

You will continue to login to AU Access at auaccess.auburn.edu with your AU credentials (username and password).

Click the button below, based on your AU role, to learn more about navigating the new AU Access:

AU Access for Employees AU Access for Students Frequently Asked Questions

AU Access for Employees


Home Page Basic Navigation and Card Customization:


After logging into AU Access, employees will see a Home page, or dashboard, displaying various cards, similar to those shown below, with AU Access and a three-bar menu icon displayed in the upper left of the screen. The Home page displays cards across all types of categories in AU Access.

Employee AU Access Home Page

By clicking the three-bar menu followed by the Home icon, employees can also view that they are currently on the Home page.

Employees AU Access three-bar menu option  

Employees AU Access Home tab

From the Home page, employees can also click the circular Account icon in the upper right corner of the screen, which displays options to view Profile, My Account, or to Sign Out of AU Access.

Employees AU Access account options

The Home page displays cards across all types of categories in AU Access. From this page, employees can easily customize and arrange cards for a unique dashboard experience. Simply hover over a card (a four arrows icon will be displayed), click and hold your mouse, and move the card to a new location on the screen.

Cards can easily be saved to and removed from the Home page. If you see a card that has a lock icon in the upper right corner, this means that the card has been locked in place on the home page and cannot be moved.

To save a card to the Home page, click the Bookmark icon in the upper-right corner of the card. Bookmark icons appear outlined only if not currently saved. Once saved on the Home page, the Bookmark icon on the card will change from outline to full color.

Employees AU Access Save Card Option

To remove a saved card from the Home page, click the Bookmark icon in the upper-right corner of the card. Once removed on the Home page, the Bookmark icon on the card will change to outline only, and the card will be removed from the Home page.

Employees AU Access Remove Card Option

Search Using the Discover Feature:


Using the Discover feature, employees can easily search and filter by keyword for cards within AU Access. Discover can be helpful when trying to locate a card to add to the Home page.

From the three-bar menu on the Home page, click the Discover icon (magnifying glass).

Employee AU Access Discover selection

In the search bar, type in a keyword. For this example, the keyword "parking" was used. The results will show all card headers where the keyword is considered a relevant topic under each card.

After entering a keyword and seeing the results, you can select a relevant card to view (in this example, you would click on "Campus Tools" to view parking information). 

Employee AU Access Discover Search

After entering a keyword, you can also simply press the enter key, and only relevant cards containing that information will be filtered and shown on the screen.

Discover filtering cards

In Discover, clicking a keyword displayed under the search bar will yield the same filtered result. In this example, after clicking the "parking" keyword, it will filter and show the same "Campus Tools" card shown above. 

Discover keyword search and filter

Navigating Categories:


From the three-bar menu, employees can access specific categories such as Academics, Business & Administration, Campus, Employee, Faculty & Advising, and My Account. Access to cards within each of these categories depends on the employee's role.

The Academics category will primarily contain cards related to the employee's student role if they are also enrolled as a student at Auburn. 

AU Access Academics Category

From this category, employees will find information, resources, and links to academic tools, classes and class schedule, academic plans, degree progress, registration, advising, scholarships, registration, academic accessibility, financial aid, grades and records, finances, and student billing. The category name, Academics, will be displayed in the center of the screen to notify employees which category is currently visible.

AU Access Academics category

Employees with certain administrative or financial job responsibilities may have access to various cards within the Business & Administration category. From the three-bar menu, click on the Business & Administration icon.

Employee AU Access Business and Administration category

From this category, employees will find information, resources, and links related to topics such as business and finance tools, business office, SSB finance shortcuts, funding and grants, AU vendor contracts, and ePrint. The category name, Business & Administration, will be displayed in the center of the screen to notify employees which category is currently visible.

Employee AU Access Business and Administration Screen

All employees will have access to the Campus category. From the three-bar menu, click on the Campus icon.

Employee AU Access Campus category

From this category, employees will find information on campus tools, safety services, health and wellness, financial support, tiger dining, and information technology. The category name, Campus, will be displayed in the center of the screen to notify employees which category is currently visible.

Employee AU Access Campus Screen

All employees will have access to the Employee category. From the three-bar menu, click on the Employee icon.

Employee AU Access Employee category

From this category, employees will find information, resources, and links to topics such as employee tools, annual leave details, banner search, employee education center, administrative services, human resources, institutional research, and academic admin tools. The category name, Employee, will be displayed in the center of the screen to notify employees which category is currently visible.

Employee AU Access Employee Screen

Employees with faculty and advisory roles and responsibilities will have access to various cards within the Faculty & Advising category. From the three-bar menu, click on the Faculty & Advising icon.

AU Access Faculty Advising category

From this category, employees who have faculty or advisory roles will find information, resources, and links to topics such as faculty and advisory tools, class information, faculty grading, advisor tools, curriculum management, and faculty policies and recognition. The category name, Faculty & Advising, will be displayed in the center of the screen to notify employees which category is currently visible.

AU Access Faculty and Advising category

The My Account category features details of the employee's profile and account (the same information that was displayed in the circular Account icon from the Home page).

Sorting Cards within Categories:


From within a category, cards can be sorted by recommended, A-Z, saved, or newest order. From within a category, cards can also be saved to and removed from the Home page.

Employee AU Access Sorting Options

For questions or issues related to AU Access, contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.

 

AU Access for Students


Home Page Basic Navigation and Card Customization:


After logging into AU Access, enrolled students will see a Home page displaying various cards, similar to those shown below, with AU Access and a horizontal, three-bar menu icon displayed in the upper left of the screen. The Home page displays cards across all types of categories in AU Access.

AU Access Student Home Page

By clicking the three-bar menu followed by the Home icon, students can also view that they are currently on the Home page. 

Student AU Access three-bar menu

AU Access Students Home Page

From the Home page, students can also click the circular Account icon in the upper-right corner of the screen, which displays options to view Profile, My Account, or to Sign Out of AU Access.

Student AU Access Account Information

The Home page displays cards across all types of categories in AU Access. From this page, students can easily customize and arrange cards for a unique dashboard experience. Simply hover over a card (a four arrows icon will be displayed), click and hold your mouse, and move the card to a new location on the screen.

Cards can easily be saved to and removed from the Home page. If you see a card that has a lock icon in the upper right corner, this means that the card has been locked in place on the home page and cannot be moved.

To save a card to the Home page, click the Bookmark icon in the upper-right corner of the card. Bookmark icons appear outlined only if not currently saved. Once saved on the Home page, the Bookmark icon on the card will change from outline to full color.

Student AU Access save card to home page

To remove a saved card from the Home page, click the Bookmark icon in the upper-right corner of the card. Once removed on the Home page, the Bookmark icon on the card will change to outline only, and the card will be removed from the Home page.

Student AU Access remove card from home page

Search Using the Discover Feature:


Using the Discover feature, students can easily search by keyword for cards within AU Access. Discover can be helpful when trying to locate a card to add to the Home page.

From the three-bar menu on the Home page, click the Discover icon (magnifying glass).

Student AU Access Discover selection

In the search bar, type in a keyword. For this example, the keyword "tuition" was used. The results will show all card headers where the keyword is considered a relevant topic under each card.

After entering a keyword and seeing the results, you can select a relevant card to view (in this example, you could click on any of the five displayed card names under the tuition search to view tuition information under each card). 

Student AU Access discover search bar

After entering a keyword, you can also simply press the enter key, and only relevant cards containing that information will be filtered and shown on the screen.

Discover search keyword and enter

In Discover, clicking a keyword displayed under the search bar will yield the same filtered result. In this example, after clicking the "tuition" keyword, it will filter and show the same filtered cards as shown above. 

Discover keyword search

Navigating Categories:


From the three-bar menu, students can access specific categories such as Academics, Business & Administration, Campus, Employee, Faculty & Advising, and My Account. Access to cards within each of these categories depends on the student's role. With a student role, Academics and Campus will be commonly-accessed categories.

All enrolled students will have information in the Academics category. From the three-bar menu, click on the Academics icon. 

Student AU Access Academics Selection

From this category, students will find information, resources, and links to academic tools, classes and class schedule, academic plans, degree progress, registration, advising, scholarships, academic accessibility, financial aid, grades and records, finances, and student billing. The category name, Academics, will be displayed in the center of the screen to notify students which category is currently visible.

Student AU Access Academics Category

All enrolled students will have information in the Campus category. From the three-bar menu, click on the Campus icon.

Student AU Access Campus Selection

From this category, students will find information, resources, and links to campus tools, safety services, student life, health and wellness, financial support, tiger dining, international students, student athletic ticket ordering, and information technology. The category name, Campus, will be displayed in the center of the screen to notify students which category is currently visible.

Student AU Access Campus Category

If a student is also an employee, the Employee category will contain cards related to the student's employment role. To learn more about the Employee category, click the orange AU Access for Employees button at the top of this article. The My Account category features details of the student's profile and account (the same information that was displayed in the circular Account icon from the Home page). The Business & Administration category requires administrative and financial access related to employee job responsibilities, and the Faculty & Advising category requires access to faculty or advising-related job responsibilities/roles. These categories will be used more frequently by employees vs. students.

Sorting Cards within Categories:


From within a category, cards can be sorted by recommended, A-Z, saved, or newest order. From within a category, cards can also be saved to and removed from the Home page.

AU Access Card Sorting Options

For questions or issues related to AU Access, contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.

 

Frequently Asked Questions


Q: How do I save or bookmark a card to my Home page?

A: To save a card to the home page, click the Bookmark icon in the upper-right corner of the card. Bookmark icons appear outlined only if not currently saved. Once saved on the Home page, the Bookmark icon on the card will change from outline to full color. 

Q: How do I rearrange saved cards on my Home page?

A: From the Home page, simply hover over a card (a four arrows icon will be displayed), click and hold your mouse, and move the card to a new location on the screen. 

Q: How do I remove a card from my Home page?

A: To remove a saved card from the Home page, click the Bookmark icon in the upper-right corner of the card. Once removed on the Home page, the Bookmark icon on the card will change to outline only, and the card will be removed from the Home page.

Q: Can I put the cards in alphabetical order automatically?

A: Yes, sorting cards is an option. When you are in a category page, in the upper-right hand corner of the screen, choose Sort By to sort cards alphabetically (A-Z), or by recommended, saved, or newest.

Card sorting options

Q: I see a card that I cannot remove from my Home page, and the Bookmark icon is greyed out. What does this mean?

A: Some cards will not be able to be removed based on a student's current status, and they will display a solid greyed Bookmark icon indicating "cannot remove required pre-registration cards." This indicates the student has roles they have not yet completed, such as registration. For example, the screenshot below indicates what an accepted student might see who has not yet enrolled in classes. Until they are registered, they could remove the Athletics Schedule card from their home page, but could not remove the Admitted Students Tools card from their home page.

Pre registration cards

Q: I accidentally deleted some cards from my home page/dashboard, but I need to add them back. Is there a default setting to reset the cards on my dashboard? 

A: All cards that came with your home page/dashboard are a limited selection from the full set that can be found under the category tabs in the sidebar. You can mix and match from those tabs and rearrange to make the dashboard your own.

If you delete a card, you can use the Discover feature to search for a card and easily add it back to your dashboard.

There is an "undo" button that pops up in the notification area when a card is deleted (as shown below), but it is only for the card that was most recently removed.

Removed card undo screen

Q: I have an announcement on my dashboard that I read, but now I want to delete it. How can I delete an announcement?

A: Announcements cannot be deleted. They will automatically fall off of our dashboard at the end of the scheduled display date.

Q: I am a business administrator, and I want to create my own announcements. Is there a way I can create my own announcements?

A: Announcement creation by departments will be available during the second phase of the upgrade in 2025.

Q: Can I add my Outlook email to my dashboard?

A: Yes; when a user first adds the Outlook card to their AU Access dashboard, they are prompted to sign in to grant permissions and authenticate their Outlook account. Only one account may be authenticated to the Outlook card at a time. To switch to another account, the user can sign out and then sign in with the other account.

The Outlook card in AU Access displays the 10 most recent inbox emails (both read and unread) from your Outlook email account. For each email, the card displays the sender's profile image, name, subject, first line of the message, date received, and document icon (if an attachment exists). You can click on any email in the card to launch Outlook and open that email. 

Q: Is there a mobile app for AU Access?

A: Mobile app downloads will be available during the second phase of the upgrade in 2025. For now, we recommend using your mobile device's browser (i.e. Chrome, Safari).