New Features

• Mobile App Enhancements
  
  • All incident forms were updated with Category, Subcategory, Assignment Group, and Assigned To fields. 
  • Incident edit forms have also been updated to include State and On Hold Reason fields to better support record administration on the go. 
  • Task Edit forms have been updated to include Assignment Group, Assigned To, State, and On Hold Reason to better support administration on the go. 
• Service Operations Workspace Enhancements
  • The addition of a tag to the Request For, Caller, and Opened By fields that indicates if the user is an IT Provider to assist with ticket routing.
  • Alternate version of Overview that includes an "All Open Work" donut. This new donut combines incidents and tasks.
  • TASK Record View
    • The addition of Email Templates to the Compose Pane. We also added a default that mimics the default Email Template for incidents.
    • Added Requested For and Service Level Agreement (SLA) information to the Record Information Pane.
• Added a Save button to the new hardware asset form
• Secret Server Integration Upgrade that will further assist with the security and the ability to use discovery and further enhance our CMDB
• Billing Coordinator process enhancements that allow for better administration and automation of approvals with these users.
• We also introduced detailed baseline Service Level Agreements for incidents and tasks for OIT groups. 

Patches

• Xanadu Patch 7b Hot Fix 1

Known Issues

• Fixed: Approvers for new knowledge articles were not being notified for approval.
• Fixed: Mobile App incident form did not allow the selection of category and subcategory
• Fixed: Billing Coordinators who had been removed continued to be notified for approval.

Upgrade Updates

• Yokohama
  • TEST: Upgraded
  • DEV: July
  • UAT: July
  • PROD: October