Banner: Reporting an Incident Ticket for Outages and Issues

To report Banner outages and issues that need an immediate fix, complete the Report an Issue form on the OIT website. 

Instructions to complete the form:

1. The Report an Issue form can be found on the homepage by clicking the orange Report an Issue button, or you can click the direct link here. Navigate to the form, and login with your Auburn credentials.

2. Under Incident Contact Information, enter the name of the user who is experiencing the issue. Preferred contact email and preferred contact number should auto populate with the username.

OIT report an issue incident contact information

3. Under Incident Information, select what type of issue are you experiencing.

Incident Information Selection

4. Under 'What are you experiencing the issue with?' choose Software/Business Application from the drop-down menu. You can also note how this is affecting job functions and how many people are being affected.

What are you experiencing the issue with options

5. Under Service Being Affected, type in Banner and choose a specific Banner service from the drop-down menu.

Service Being Affected selection

6. Under Location, enter the building location and room number where the user is located.

building location and room number selection

7. Under Incident Details, enter a brief summary of the issue in the Subject – short description text box. In the second text box, describe the issue in more detail.

incident details text box

8. Click on the Add Attachments paperclip icon to include any relevant attachments like screenshots and documents. This is an optional step.

add attachments icon

9. Scroll up and click the Submit button to submit the issue.

Report an issue button