- Connecting to eduroam - Service Portal

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Overview

eduroam is the wireless network for Auburn University students, faculty, and staff regarding academic and administrative needs. At Auburn, eduroam is available in all academic and administrative buildings, as well as in the on-campus residence halls. Note: 160 Ross, 191 College, and The Union are considered off-campus AU Housing and are not included in the on-campus residence halls' wireless service.

eduroam is a secure, worldwide roaming wireless access service developed for the international research and education community. It allows students, researchers, and staff from participating institutions to obtain internet connectivity across campus and when visiting other participating institutions. Discover where you can connect worldwide by visiting the eduroam website. Auburn University students, faculty, and staff can use the eduroam network at other participating institutions to access the internet at that location.

Visitors to Auburn's campus from other participating institutions can also connect to eduroam and receive an internet connection. Note: If you are visiting Auburn from a participating institution that uses eduroam, you will need to connect to eduroam on Auburn's campus using the full email, domain, and device settings from your home institution.

Auburn users can follow the steps below to connect their devices to eduroam. If you have questions or issues connecting to eduroam, contact the IT Service Desk at (334) 844-4944.

Connecting to eduroam on a Windows device, iPhone, iPad, Mac, or MacBook

1. On your device, click on the WiFi icon where you can view all available WiFi networks that are in range. If needed, detailed instructions on how to locate a wireless network can be found in the Knowledge Base article Connecting your Device to a Wireless Network.

2. Select eduroam from the list of available wireless networks.

3. To connect to eduroam, you will log in with your full Auburn email address (username@auburn.edu) and password. Do not use your Auburn email alias if you have one, as it will not work.

Connecting to eduroam on an Android or Google Pixel Phone Device

2. Select eduroam from the list of available wireless networks.

3. To connect to eduroam, use the following settings:

- - EAP Method: PEAP
  - Phase 2 Authentication: MSCHAPV2
  - CA Certificate: Use system certificates
  - Minimum TLS version: TLS v1.0
  - Online Certificate Status: Do not verify
  - Domain: auburn.edu
  - Identity: username@auburn.edu
  - Anonymous identity: anonymous (NOTE: If "anonymous" does not work, try leaving this field blank. If "anonymous" or leaving the field blank doesn't work, try entering your full Auburn email address in the anonymous identity field. One of these three options works based on Android versions.)
  - Password: Auburn password

Troubleshooting Tips

Issue: Mac will not connect to WiFi

Solution: Try connecting directly through the WiFi Settings. Watch the video tutorial or follow the steps below:

Video Tutorial:

If you are using a Mac and cannot connect to eduroam by selecting eduroam directly from the WiFi icon drop-down menu, try the following steps to connect via WiFi Settings:
- Click the WiFi icon and select "WiFi Settings".

WiFi settings option

- Next to the eduroam network, click "Connect."

eduroam connect option

- It should ask for a certificate, which you will leave the Identity as "None." Enter your full Auburn email and password to connect, and click "OK."

eduroam wifi credentials screen

- When the certificate verification window pops up, click Continue. You should then be connected to eduroam.

eduroam certificate verification screen

Issue: Device has a previous eduroam connection (i.e. previous university or high school) and will not connect to eduroam at Auburn.

Solution: Try the steps below, based on device type:

Mac or iPhone Devices:
- Try removing the existing eduroam profile.
  - Go to System Settings > General > Device Management. If a previous eduroam profile exists, delete it by selecting the minus sign, and try connecting to eduroam again.
  - On older macOS versions, you may have to search Profiles to remove the eduroam profile.
- Try removing any stored eduroam keychains on your Mac.
  - In Spotlight Search, search for and select Open Keychain Access (you may be prompted for your Mac credentials). In the search bar, search for eduroam, select any stored eduroam keychains, and delete the stored eduroam keychains.
Windows Devices:
- Windows users who previously connected to eduroam at a different institution can try forgetting the eduroam network and adding it back.

Eduroam Security

For more information on eduroam security best practices and frequently asked questions, visit the Knowledge Base article: Eduroam Security.