What is Duo Mobile?

Auburn University uses Duo Security to prompt individuals for a secondary confirmation of their identity at log in using a physical device in their possession. This process is called multi-factor authentication, or MFA. The physical device may be a smartphone or tablet using an app, a text message to a phone, an automated voice call to landlines or cell phones, or a hardware token.

AU employees and students are strongly encouraged to register at least two alternative devices, such as a smartphone or cell phone number (as a landline) or a tablet.

Why Do I Need Duo Mobile?

Duo Mobile is a security requirement for AU employees and students. Duo Mobile uses multi-factor authentication to confirm your identity when accessing certain university resources.

Applications/Resources Requiring Duo Mobile

This is a partial list of software utilized by Auburn and whether it is protected by VPN or Duo MFA.

VPN Required:

• Banner Administration
• File Share (R Drive, etc.)
• IT Support/Remote Work
• Remote Desktop Protocol (RDP)

MFA Required (VPN is NOT Required):

• ServiceNow
• Box (Cloud Lock, etc.)
• Microsoft 365: Email (owa.auburn.edu and client based), Teams, OneDrive, etc. (Note: MFA will always be required, whether on or off campus, when accessing Microsoft 365 resources.)
• OIT Virtual Desktop Interface (VDI) (Horizon, Azure, Windows Virtual Desktop, etc.)
• Banner Self-Service (Human Resources Liaison may require VPN for some screens)

Auburn Credentials Required (VPN and Duo MFA Not Required):

• Canvas
• Panopto
• Zoom
• Kronos

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• Duo Mobile Overview: Multi-factor Authentication for Auburn University
• Duo: More Important Information