Email is the official line of communication at Auburn University. For specific guidelines regarding user accounts that are eligible for email, please reference the Auburn University Eligible User Policy.

The Office of Information Technology supports Microsoft Outlook as the university's preferred email application. 

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Auburn students who graduated after 2010 currently retain the use of their email account, though this policy is subject to change. However, accounts which go 12 months without being accessed will be deleted or suspended. As an alumni, if you would like to retain your email account, please remember to access it at least once a year.

To access email via the web, Auburn alumni should visit outlook.com/tigermail.auburn.edu (shortcut is aub.ie/alumniemail).

• Microsoft MFA is required for alumni email multi-factor authentication. Visit the MFA for Alumni and Retirees article for Microsoft MFA instructions. Microsoft MFA is a requirement when connecting to Microsoft 365 resources from on or off campus. 
• As an alumni, if you need to reset your password, you will need to contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.
• If you would like to disable the use of your alumni email account, you must email accounts@auburn.edu. You must ask for the account to be disabled and acknowledge this will delete the account and its contents forever. Once deleted, the account cannot be reactivated unless you re-enroll or become an employee. 
• If you currently utilize an alias as your email address, you will be able to continue to use it. Once you have graduated, you cannot create an email alias. You must use the email address that reflects your Auburn User ID to log in and check your email.

For more information regarding what happens to other components of your Auburn account after graduation, alumni should visit the Knowledge Base article: Accounts: What Happens to your Account after Graduation.

If you are experiencing issues logging into your alumni email account or accessing MFA multi-factor authentication, please contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu. 

Email after Retirement

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Employees who retire from Auburn are eligible to keep their email account. Due to a recent update to email policies, the procedures surrounding this may soon change from an automated process to a by-request process. Please refer to the Eligible User Policy or contact your departmental IT staff for more information.

To access email via the web, Auburn retirees should visit outlook.com/tigermail.auburn.edu (shortcut is aub.ie/retiredemail).

• Microsoft MFA is required for retiree email multi-factor authentication. Visit the MFA for Alumni and Retirees article for Microsoft MFA instructions. Microsoft MFA is a requirement when connecting to Microsoft 365 resources from on or off campus. 
• As a retiree, if you need to reset your password, you will need to contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.

As a retiree, if you need to access personal information within AU Access or need to access the virtual private network, or VPN, you will still utilize Duo as multi-factor authentication for these processes. For instructions on using Duo, please visit our Duo Knowledge Base article.

If you are experiencing issues logging into your retiree email account or accessing MFA multi-factor authentication, please contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.

Related Links:

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• Email Overview
• Email System Requirements
• Email on Mobile Devices and Tablets
• Email on Desktops and Laptops
• DUO for Students and Employees
• Microsoft MFA for Alumni and Retirees
• Cybersecurity and Email
• Email Sending Limits
• Email Alias
• Email Signature Generator
• Eligible User Policy