Email is the official line of communication at Auburn University. For specific guidelines regarding user accounts that are eligible for email, please reference the Auburn University Eligible User Policy.
The Office of Information Technology supports Microsoft Outlook as the university's preferred email application.
For Auburn University employees, the Outlook application should already be downloaded on your university-issued macOS device. For questions or immediate assistance regarding Outlook email on university-issued computers, contact your Distributed IT provider or the IT Service Desk at (334) 844-4944.
IMAP, POP3, and SMTP protocols for email are disabled on Auburn University email accounts. These protocols pose a security risk and expose your account to vulnerabilities. Auburn does not support the use of third party applications requiring these protocols. When setting up your email account, users are required to use Microsoft Exchange/ActiveSync protocols.
Steps for accessing email via the Outlook app or Outlook Web Access and for installing the Outlook app via Microsoft 365 can be found below. While Outlook is the preferred email application, instructions are also listed below for configuring a Microsoft Exchange account on Mac Mail. For additional instructions related to Outlook on macOS devices, please visit the Microsoft Outlook Training site.
Email via the Outlook App
1. From a macOS device (Mac or MacBook), users can access email from the Outlook application. Once downloaded, the Outlook app can be found by navigating to Finder > Applications or by searching "Outlook" in the top-right magnifying glass search option. Double-click to launch the Outlook app. If the Microsoft Outlook application is not installed on your computer, click the "Installing the Outlook App through Microsoft 365 button" above
2. If you have not launched Outlook before, you will be prompted to enter your Auburn University email address (username@auburn.edu) and click "Continue".
3. Enter your Auburn password and click "Sign In." Authentication (Duo/MFA) is required when accessing email.
4. Your Microsoft 365 email account should now be added to your MacOS device using the Outlook app. You may see a message to set up preferences. Proceed and click "Personalize Now".
5. Your Auburn email account should now be visible in the Outlook app on your macOS device.
Email via Outlook Web Access
1. Email can also be accessed from a macOS device by navigating to outlook.office.com (shortcut is aub.ie/email).
2. Enter your Auburn University email (username@auburn.edu) and click "Next."
3. Enter your Auburn password and click "Sign In." Authentication (Duo/MFA) is required when accessing email.
4. You should now see the main email view within Outlook Web Access.
Installing the Outlook App through Microsoft 365
If you need to install the Outlook app on your macOS device, you can do so by logging into your Microsoft 365 account from outlook.office.com.
Detailed instructions for installing Microsoft 365 apps, including Outlook, can be found in the Knowledge Base article: An Overview of and Installing Microsoft 365.
Microsoft Exchange Email Accounts using Mac Mail
1. To add the native mail client on a macOS device, or Mac Mail, use Finder > Applications or the search bar to open the Mail App.
2. Enter your Auburn email address and select Continue.
3. Select Microsoft Exchange, ensure your Auburn email address is listed, and select Sign In. You will be asked to manually configure or sign in to complete the creation of the account. Select Sign In.
4. Enter the password associated with your Auburn email account and click Sign In. Authentication (Duo/MFA) is required when accessing email.
5. Select the apps you would like to use with this account and select Done. Your email account should now load using Mac Mail.
If you need to remove your Microsoft Exchange account from Mac Mail, navigate to Apple icon > System Settings > Internet Accounts to locate your Microsoft Exchange account.
Select the Exchange account and select Delete Account. This will remove the Exchange account from Mac Mail. The Microsoft Exchange account can be re-added at any time using the steps listed above.
Related Links:
- Email Overview
- Email System Requirements
- Email on Mobile Devices and Tablets
- Email on Desktops and Laptops
- Duo for Students and Employees
- Microsoft MFA for Alumni and Retirees
- Email after Graduation or Retirement
- Cybersecurity and Email
- Email Sending Limits
- Email Alias
- Email Signature Generator
- Eligible User Policy