Email is the official line of communication at Auburn University. For specific guidelines regarding user accounts that are eligible for email, please reference the Auburn University Eligible User Policy.
The Office of Information Technology supports Microsoft Outlook as the university's preferred email application.
For Auburn University employees, the Outlook application should already be downloaded on your university-issued Windows desktop or laptop. For questions or immediate assistance regarding Outlook email on university-issued computers, contact your Distributed IT provider or the IT Service Desk at (334) 844-4944.
IMAP, POP3, and SMTP protocols for email are disabled on Auburn University email accounts. These protocols pose a security risk and expose your account to vulnerabilities. Auburn does not support the use of third party applications requiring these protocols. When setting up your email account, users are required to use Microsoft Exchange/ActiveSync protocols.
Steps for accessing email via the Outlook app or Outlook Web Access and for installing the Outlook app via Microsoft 365 can be found below. For additional instructions related to Outlook on Windows devices, please visit the Microsoft Outlook Training site.
From a Windows desktop or laptop, users can access email from the Outlook application. Once downloaded, the Outlook app can be found by searching "Outlook" in your computer's search bar. Click "Open" to launch the Outlook app.
If you have not launched Outlook before, you will be prompted to enter your Auburn University email address (firstname.lastname@example.org). Follow the instructions to finish linking your Auburn University email with the Outlook app on your Windows desktop or laptop.
Note: If you are adding your email account while on Auburn's campus network/Wi-Fi, you will not be prompted to authenticate with DUO. If adding your email account while off-campus, you will receive a DUO prompt to authenticate.
Email via Outlook Web Access
Note: If you are accessing your email account while on Auburn's campus network/Wi-Fi, you will not be prompted to authenticate with DUO. If accessing your email account while off-campus, you will receive a DUO prompt to authenticate.
Installing the Outlook App through Microsoft 365
If you need to install the Outlook app onto your Windows desktop or laptop, you can do so by logging into your Microsoft 365 account from owa.auburn.edu.
Detailed instructions for accessing Microsoft 365 and installing Microsoft 365 apps, including Outlook, can be found in the Knowledge Base article: An Overview of and Installing Microsoft 365.