Email settings for iOS Devices


To configure your iOS device for Auburn email using the native iOS mail app, follow the instructions below. Instructions are based on the most recent version of iOS available. If you are experiencing sync issues related to your Auburn email using the native iOS mail app, try removing and readding your Auburn email from the native iOS mail app (removal instructions are listed at the end of this article). 

Adding your Auburn email (Exchange account) to an iOS device

1. On your iOS device, tap Settings. Scroll down and tap Apps >  Mail > Mail Accounts > Add Account.

ios apps screen

ios mail screen

ios mail accounts screen

ios add account screen

2. Tap Microsoft Exchange.

ios microsoft exchange screen

3. Enter your full Auburn email address (username@auburn.edu) and tap Next.

ios exchange email address screen

4. Tap Sign In. When prompted that "settings wants to use microsoftonline.com to sign in," tap Continue. 

ios email sign in screen

5. Next, if you see a Microsoft prompt, be sure to choose Work or School Account. You will be redirected to an Auburn login page. Enter your Auburn password and tap Sign In. Accept the Duo authentication prompt.

ios auburn credentials password screen

6. Toggle from the five options (mail, contacts, calendars, reminders, and notes) that you would like to sync with iOS mail and tap Save. Your Auburn email should now appear in the native iOS mail app.

ios exchange sync options screen

Removing your Auburn email (Exchange account) from an iOS device

Note: Removing your Auburn email (Exchange account) does not cancel or delete the entire email account; it only removes it from your iPhone device. If you are experiencing syncing issues, often removing and readding the Exchange account will solve the sync issues.

1. On your iOS device, tap Settings. Scroll down and tap Apps >  Mail > Mail Accounts.

ios apps screen

ios mail screen

ios mail accounts screen

2. Tap Exchange.

ios exchange mail account screen

3. Tap Delete Account.

ios delete mail account screen

4. If you need to readd your Auburn email account after deleting it (i.e. due to sync issues), repeat steps 1-6 listed at the beginning of this article.

Additional information on adding and removing native email accounts on iPhone can be found in the Apple iPhone User Guide (choose your iOS version from the drop-down menu on the site).

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