Email is the official line of communication at Auburn University. For specific guidelines regarding user accounts that are eligible for email, please reference the Auburn University Eligible User Policy.
While the Office of Information Technology supports Microsoft Outlook as the university's preferred and recommended email application, below, you will find instructions for setting up an Auburn email account on an iOS device using the iOS native Mail application.
Instructions below are based on the most recent version of iOS available. If you are experiencing sync issues related to your Auburn email using the native iOS mail app, try removing and re-adding your Auburn email from the native iOS mail app (removal instructions are listed at the end of this article).
Adding your Auburn email (Exchange account) to an iOS device using the native Mail app:
1. On your iOS device, tap Settings. Scroll down and tap Apps > Mail > Mail Accounts > Add Account.
2. If running iOS version 26 or later, you will be prompted to enter your full Auburn email address and tap Next. If you are running an iOS version below 26, you may not see this screen and should proceed to step 3 below.
3. Tap Microsoft Exchange.
4. If it doesn't already appear, enter your full Auburn email address (username@auburn.edu) and tap Next.
5. Tap Sign In.
6. When prompted that "'Settings' wants to use 'microsoftonline.com' to sign in," tap Continue.
7. You will be redirected to an Auburn login page. Enter your Auburn password and tap Sign In. Accept the multi-factor authentication prompt.
8. After you accept the multi-factor authentication prompt, return to your iOS device's Settings. Toggle from the five options (mail, contacts, calendars, reminders, and notes) that you would like to sync with iOS mail, and tap Save. Your Auburn email should now appear in the native iOS mail app. Note that the email account may appear as "Auburn" or "Exchange."
9. Your Auburn email can now be accessed from the iOS Mail app.
Removing your Auburn email (Exchange account) from an iOS device using the native Mail app:
Note: Removing your Auburn email (Exchange account) does not cancel or delete the entire email account; it only removes it from your iPhone device. If you are experiencing syncing issues, often removing and re-adding the Exchange account will solve the sync issues.
1. On your iOS device, tap Settings. Scroll down and tap Apps > Mail > Mail Accounts.
2. Tap Exchange (or it may appear as "Auburn").
3. Tap Delete Account. You will no longer see your Auburn email account in the native iOS Mail app.
4. If you need to re-add your Auburn email account after removing it (i.e. due to sync issues), repeat steps 1-8 listed at the beginning of this article.
Additional information on adding and removing native email accounts on iPhone can be found in the Apple iPhone User Guide (choose your iOS version from the drop-down menu on the site).
Related Links:
- Email Overview
- Email System Requirements
- Email on Mobile Devices and Tablets
- Email on Desktops and Laptops
- DUO for Students and Employees
- Microsoft MFA for Alumni and Retirees
- Email after Graduation or Retirement
- Cybersecurity and Email
- Email Sending Limits
- Email Alias
- Email Signature Generator
- Eligible User Policy