The Palo Alto GlobalProtect VPN (Virtual Private Network) Client is software that is used to create a secure connection to the Auburn network. Instructions are found below for installing Global Protect VPN on a Mac.
Note: Please make sure you only run one VPN at a time and disconnect from the VPN once you have finished using it.
1. Download the GlobalProtect Client from the GlobalProtect Portal (auburn.edu) and select Download Mac 32/64 bit Global Protect agent. You can also use the shortcut link aub.ie/globalprotect.
2. Run the Client Installer and follow the Installation Wizard (the GlobalProtect installer package will appear in the lower corner of your screen under downloads as GlobalProtect.pkg).
3. Under “Introduction”, click Continue.
4. Under “Installation Type", make sure that GlobalProtect is selected. Click Continue.
Note: If you ever need to uninstall the GlobalProtect VPN client, rerun this installer and check the box for “Uninstall GlobalProtect” instead of selecting “GlobalProtect.”
5. The next screen will show how much space the installation will take up on your Mac. Click Install.
You may be prompted to enter your local Mac credentials before the installation starts. You may be prompted a second time after the install finishes, if performing an upgrade.
6. Once installation is complete, you will see a screen letting you know that the installation was successful, and you can click Close to exit the screen.
When closing out the screen, you may be prompted to keep the GlobalProtect Installer Package or move it to trash. Selecting keep will keep the package in its current location; it is helpful to keep the installer package in the event you need to uninstall and reinstall Global Protect at a later time.
You will see a globe icon appear in the top-right menu bar with a GlobalProtect welcome message. Click Get Started to launch Global Protect VPN.
7. Next, you will be prompted to enter the Global Protect VPN portal address. Type auvpn2.auburn.edu for the portal address and click Connect.
8. When prompted, enter your Auburn username and password and click Connect.
Important: You will receive a Duo prompt on your phone. Accept the prompt, and the connection will finalize.
9. You will see a Connected message appear in the GlobalProtect VPN portal after successfully connecting to the VPN. You will also see a pop-up window that states, "VPN Health Check Passed".
Once you have finished using the VPN, please remember to click Disconnect. Staying connected can cause Duo to continue to send unrequested prompts.
10. If you ever need to uninstall the GlobalProtect VPN client, rerun the installer and check the box for “Uninstall GlobalProtect” instead of selecting “GlobalProtect.” If you have removed the installer package from your Mac, go to aub.ie/globalprotect and select to Install GlobalProtect VPN for Mac again. This will bring up the installer package again where you can select to uninstall.
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