How To Assign Tasks or Incidents


After an incident or task is added in ServiceNow, it is reviewed to ensure that it is properly categorized and prioritized.

To view incidents, navigate to Incidents in the "Filter Navigator" or check your dashboard for open-unassigned to see the list of incidents that do not have anyone working on them. Likewise, for Tasks you'll navigate to Tasks in the "Filter Navigator" or check your dashboard for open-unassigned tasks.

EXAMPLE: Search Incidents in Filter Navigator

incidents filter navigator in servicenow

EXAMPLE: Search Incidents in Dashboard

incident dashboard view in servicenow

After locating and opening an unassigned incident or task, locate the "Assigned to" field on the right side of the record form. There, you'll be able to enter the name of the individual who needs to complete the work. 

assign incident in servicenow

After you save your changes, an email will be sent to the assignee notifying them of the assignment.