How to Cancel a Change Request

Canceling a change can be required for many unforeseen circumstances and doing so is a very easy process. A change request can be canceled while the record is any state prior to the Implement state.


Step-by-Step Instructions


A video guide to this process is below the step-by-step instructions.

  1. Navigate to your change already in progress. You can do this by searching for the CHG####### number in the top-right global search. Alternatively, you could search for Change in the filter navigator, view all Open changes and find your change there.

  2. Once you have opened your change record, click the hamburger menu on the top-left side of the navigation bar and click Cancel Change.

  3. You will immediately see information messages that you have successfully canceled the change.

    It will also be reflected on the change itself in the "State" field.


Video Tutorial


Related Articles

Change Management Overview Standard Change Request Normal Change Request Emergency Change Request