Microsoft MFA: How to Set Up Authentication Using the Call Method

Microsoft Multi-Factor Authentication (MFA) is a requirement for Alumni and Retiree Email Accounts.  This requirement enhances security on Auburn email and helps to protect user accounts and information.


What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication (MFA) is a process where a user is prompted during sign-in for an additional form of identification, such as a phone call, text, or push notification.


With Microsoft MFA, users can choose their preferred authentication method among the following three options: 1) by receiving a push notification through the Microsoft Authenticator App, 2) by receiving a text message on their personal device, or 3) by receiving a phone call on their personal device.


This article describes how to set up your Alumni or Retiree email authentication using the Call Method. For instructions on setting up alternative authentication methods, please see the MFA Overview Knowledge Base Article.


To access your email, the Outlook App is recommended.  The Outlook App can be downloaded from the App Store or the Google Play Store, depending on your device. Alumni and Retirees can also log into their email accounts using an internet browser to navigate to


After you have registered for Microsoft MFA, please read our Email Overview Knowledge Base Article for information on accessing your email account via the Outlook app or the web.


Microsoft MFA: How to Set Up Authentication Using the Call Method

1. To access your Alumni or Retiree Auburn email account, using an internet browser, navigate to

2. Enter your Auburn email address ( and click Next. (Note: Alumni users who graduated between 2010-2017 will need to use the email address that they have always maintained.)

Retiree and Alumni Outlook username login screen

3. Enter your Auburn password and click Sign in.

Retiree and Alumni Outlook password screen

4. Once logged into your account, you will be brought to a screen that states, "More information required." Click Next to start the MFA set-up process.

Alumni and retiree Outlook more information required screen

5. If you prefer to authenticate by receiving a code sent to you via text, click I want to set up a different method, which is a small link located at the bottom of the window.

Alumni and retiree authentication different method screen

6. A window will pop up, asking you to select a method. Choose Phone from the drop-down options and click Confirm.

Alumni and retiree MFA phone option screen

7. From the Phone screen, select the country your phone is set for and enter your phone number. Select the Call me radio button, and click Next

Alumni and retiree MFA phone call me option screen

8. You will see a notification that states a call has been placed to the phone number that you registered for authentication.

Answer the call from Microsoft from your personal phone device. After tapping the # (pound) key to approve the authentication, the call will end.

Alumni and retiree MFA phone call in progress screen

9. You will see a notification that confirms the call was answered and that your phone has successfully been registered. Click Next.

Alumni and retiree MFA successful phone registration screen

10. The final notification will confirm that your MFA authentication has been successfully linked to your Alumni or Retiree email account. You will see your default sign-in method and the phone number associated with your call authentication. Click Done.

Alumni and retiree MFA text authentication completion screen

11. Moving forward, you will continue to access your Alumni or Retiree Auburn email account at When registered for MFA using the call method, you will receive a phone call after you enter your Auburn email address and password. After answering the call and tapping the # (pound) key, you will be logged into your email.

Should you have any questions or need assistance with the MFA Microsoft Authentication process, please contact the IT Service Desk at (334) 844-4944 or

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