Quick reference guides with screenshots are available for various Teams Voice topics and scenarios. Click the corresponding button below to drop down and view the specific quick reference guide related to Teams Voice Call Queues and Shared Lines.
Voice-Enabled Channels
A voice-enabled channel is a feature that connects a Teams channel with a specific call queue, shared line, or auto attendant line.
1. To access the voice-enabled channel, locate the team you were added to that is associated with the queue, then the voice-enabled channel within that team.
2. Click the Calls tab to find call history, a dial pad, a toggle in and out switch, and a listing of agents associated with the queue.
Within a voice-enabled channel, you can do all of the following:
- Sign in and out of the shared line.
- View call history of the calls you serviced from the shared line.
- View and listen to voicemail left for the shared line.
- View other members of the shared line and their current status.
- Place outgoing calls as yourself or as the shared line number if required.
Voice-Enabled Channel - Adding a Member
As a Team owner of a Team that has a Voice-Enabled Channel, you can add members to your Team, and they will be added to the call queue as well.
1. Click on the ellipsis (three dots) to the right of the Team you'd like to add a member to, and select Add member.
2. Start typing the name of the individual you would like to add, select them, and click Add. When complete, click Close.
3. Next to the person's name, click Member, and choose if you would like that person to be a member or owner.