ProctorU supports both Classic and New Quizzes. The instructions for fixing the settings/resolving the errors vary by quiz type. 

• Classic quizzes are distinguishable by an unfilled rocketship icon next to their name in the listing under the Quizzes tab in Canvas.

         

• New quizzes are distinguishable by a filled-in rocketship icon next to their name in the listing under the Quizzes tab in Canvas. 

         

• Details on configuring the exam: duration, password, and window for a Classic Quiz are provided in the first dropdown menu below
• Details on configuring the exam: duration, password, and window for a New Quiz are provided in the second dropdown menu below

Fixing Classic Quiz Settings:

 

Add Exam Duration (Classic)

In Edit, go down to Options, check the Time Limit option, and enter the amount of time you would like to allot to students for this test. ProctorU-enabled exams require a non-zero value to be set in this field, thus 0 Minutes is not a valid option and will not clear the error.

Add Exam Password (Classic)

Still in Edit, scroll down to where it says Quiz Restrictions and check the "Require an access code" box. Canvas calls passwords "access codes", and ProctorU exams require one to be set. In the box, add the password you would like the test to have. This code must not be shared with the students. ProctorU will automatically enter the access code on the student’s behalf when they properly launch the exam.

Add Exam Window (Classic & New)

Lower on the Edit page, you'll find the Assign section. This is where you can set the exam window. Exam Start/End time (Available from time and Until time) in this window must be set to the nearest 15 minutes (e.g. 9:00, 9:15, 9:30). So set an exam window end time that falls on :00, :15, :30, or :45.

• If you don't set your windows to the nearest 15 minutes, you'll receive this error: 

           

Once you've fixed everything you can in the Edit page, scroll down and hit Save. Then return to the Canvas tab that has ProctorU open, click reload , and see if the warning has been resolved and replaced by the "Configure Exam to be proctored" button.

Fixing New Quiz Settings:

 

Add Exam Duration (New)

Click the three dots for more next to your quiz name, then select Build. Go into the Settings tab and toggle on Time limit. Set the time you would like to allot to students for this test. Despite what the "Set to 0 for no time limit" text below would indicate, ProctorU-enabled exams require a non-zero time limit; thus, 0 is not a valid option and will not clear the error. Once you're done making changes here, you can return to the Canvas tab where you have ProctorU open and click the reload button to see this error disappear.

Add Exam Password (New)

Click the three dots for more next to your quiz name, then select Build. Go into the Settings tab and toggle on "Require a student access code". In the box, add the password you would like the test to have. This code must not be shared with the students. ProctorU will automatically enter the access code on the student’s behalf when they properly launch the exam. Once you change anything on this page with the toggles, it will autosave. Once you're done making changes here, you can return to the Canvas tab where you have ProctorU open and click the reload button to see this error disappear.

Add Exam Window (Classic & New)

Lower on the Edit page, you'll find the Assign section. This is where you can set the exam window. Exam Start/End time (Available from time and Until time) in this window must be set to the nearest 15 minutes (e.g. 9:00, 9:15, 9:30). So set an exam window end time that falls on :00, :15, :30, or :45.

• If you don't set your windows to the nearest 15 minutes, you'll receive this error: 

             

Once you've fixed everything you can, scroll down and hit Save (if on the Edit page, the Build page autosaves). Then return to the Canvas tab that has ProctorU open, click reload , and see if the warning has been resolved and replaced by the "Configure Exam to be proctored" button.

 

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Configure an Exam for ProctorU

The next 6 images and steps will walk you through the entire process of configuring an exam. After you have completed a step in the process, click Next to advance to the next section. 

Proctoring Settings: 

Review information automatically imported from Canvas and manually assign editing access.

• The expected number of test-takers and the exam duration are automatically imported from your Canvas quiz.
• You must manually select yourself as an editor to make changes later, along with any additional users who should have access. Use the Select users dropdown to search for and assign editor access

Department:

Select the appropriate Department/ProctorU tier option: 

• Note: For all service lines, test-takers connect to their proctoring session through our Guardian secure browser. Guardian secures the virtual environment by locking down each test-taker’s computer according to settings configured by exam administrators.  
• ProctorU offers three tiers of service: 
  • Record+ exams have an automated step-by-step launch process and do not require advanced scheduling. After the test launches, the student's session is recorded, then, upon completion, it is sent to a Meazure Learning proctor for professional review and validation. If any incidents are flagged during the session, a report is generated and sent to the instructor via email. 
  • Review+EDU (a.k.a simply "Review+") exams require students to schedule in advance and include an initial check-in with a live proctor to complete the pre-checks, including multi-factor identity verification. The session is recorded and professionally reviewed by a Meazure Learning proctor, then validated. 
  • Live+ exams require advance scheduling and are fully monitored in real time by a live proctor to stop and prevent any academic misconduct in real-time. This tier provides the highest level of security and is intended for high-stakes assessments. Unlike Record+ and Review+, Live+ exams are not centrally funded by the Provost; they are student-paid. 
  • For all three tiers, incident report notifications are sent to the instructor via email, and the reports, along with the student recordings, can be viewed in two ways. Either by going to the ProctorU tab within Canvas > clicking the gear icon under Actions > selecting User Report from the dropdown > selecting the icon next to the student's name under Reservation Links. Or by visiting the Incident Report Center on ProctorU's official website.
• Departmental Exams: Engineering/GEDI exams are funded by their respective departments 

Choose the correct Term

• The Service Line will auto-populate

 

Exam Windows: 

Review the exam duration and window (imported from Canvas).

Security & Resources (previously known as Allowances):

Security

• Next to Security, select Edit Manually to adjust the exam controls over opening Browser Tabs, Copying and Pasting Images, Window Size, and Third-party application use as desired

• Hover over the small circled i next to each option for more detail

 

• Select an option from the dropdowns underneath to modify your settings

Resources

Choose what resources are allowed: 

• Select No Tools, Resources, or Behaviors Allowed in Exam for a fully locked-down test.
• Select Allow Selected Options to enable specific resources such as:
  • Scratch paper
  • Calculators
  • Notes or open-book materials
  • Use the checkboxes to indicate what is allowed during the exam.

Notifications:

This step defines who ProctorU will contact if an issue occurs during the exam or scheduling process.

• Confirm your contact info
• (Optional) Add contacts for incident reports or appointment notifications

Summary:

Review the configuration summary and click Save Configuration