shortcutaub.ie/duoreactivate
If you have kept the same phone number but have a new phone device and the Duo Mobile app is disabled, try the Duo reactivation steps below. Quick steps are provided for efficiency, along with more detailed instructions and screenshots.
Before you begin, download the Duo Mobile app on your new phone.
Duo Mobile Minimum Requirements:
- iOS: Version 16 or later
- Android: Version 11 or later
- Duo Mobile App: Version 4.85.0 or later. Instructions for updating apps can be found in the Knowledge Base article: How to Update Apps on iOS and Android Devices.
If the reactivation process listed below was not successful, or if you need to register a new phone number with Duo, please contact the IT Service Desk at (334) 844-4944.
Duo Reactivation: Quick Steps
1. From either your phone or a computer, navigate to auburn.edu/duo in an incognito browser window. (Note: It is important to complete this first step in a private/incognito browser window.)
2. Log in with your Auburn username and password.
3. You'll see a Duo Push prompt, but do not accept it. Instead, click or tap "Need Help?" in the lower left corner.
4. Click or tap "Activate Duo Mobile."
5. Click or tap "Text Me a Link."
6. From your phone, tap on the link in the text. The link will open in the Duo Mobile app.
7. Rename your Duo account (optional), and click Save. Your Duo Mobile app is now reactivated on your new phone.
Duo Reactivation: Steps with Screenshots
1. From either your phone or a computer, navigate to auburn.edu/duo in an incognito browser window. (Note: It is important to complete this first step in a private/incognito window.)
2. Log in with your Auburn username and password.
3. You'll see a Duo Push prompt, but do not accept it. Instead, click or tap "Need Help?" in the lower left corner.
4. Under "I got a new phone," click or tap "Activate Duo Mobile."
5. Click or tap "Text Me a Link."
6. From your phone, tap on the link in the text. The link will open in the Duo Mobile app. If you do not have the Duo Mobile app installed on your phone, ensure that you install it before attempting to open the activation link in the text message.
After tapping the activation link, you will be prompted to "Open this page in Duo Mobile." Tap "Open," and your Duo Mobile app should automatically launch on your phone.
7. From the Duo app, rename your account if preferred (leaving it as OIT-Information Security is fine), and tap Save. Duo Mobile is now successfully reactivated on your phone. Log in to any Duo-protected Auburn resource to test your Duo Push authentication.