shortcutaub.ie/duoreactivate
If you have replaced the phone you activated for Duo Push and either kept the same phone number or received a new phone number, or if Duo Push stops working, you can try the self-reactivation process by following the instructions below. If the reactivation process listed below was not successful, or if you have questions regarding Duo reactivation, please contact the IT Service Desk at (334) 844-4944.
If reactivating Duo from your mobile phone device (with the Duo Mobile app installed on the same device), open a private/incognito window or tab in your device's web browser. Visit auburn.edu/duo and log in with your AU username and password.
See instructions below for:
A) Reactivating Duo Push from the Universal Prompt if you have a different phone device but kept your same phone number (easiest method);
B) Reactivating Duo Push from the Duo device management portal if you have a different phone device but kept your same phone number; and
C) Reactivating Duo Push from the Universal Prompt if you have a different phone device and different phone number.
A) Reactivating Duo Push from the Universal Prompt (Same Phone Number):
Follow the instructions in this brief video to reactivate Duo push from the Universal Prompt, or view step-by-step instructions below:
1. In an incognito window on your mobile device, login with your Auburn credentials at auburn.edu/duo. You should see the Duo Universal Prompt and a Duo Push authentication request, as shown below. In the lower-left corner, tap "Need help?".
2. Under "I got a new phone" tap "Activate Duo Mobile."
Note: An alternate way instead of tapping "Need help?" is to wait about one minute for the Duo Push authentication to time out. Tap "I got a new phone" to begin the reactivation process. Tapping either "Need help?" or this time-out method will get you to step 3 listed below.
3. If you still use the same phone number as you did when you first set up the phone to use Duo Push, then tap "Text me a link."
4. When the text message with the link arrives on your phone, tap the link to automatically reactivate Duo Mobile on your phone to use Duo Push again. If you do not have the Duo Mobile app installed on your phone device, be sure to install it before you try to open the activation link in the text message. After tapping the activation link, you will be prompted to Open this page in Duo Mobile. Tap "Open," and your Duo Mobile app should automatically launch on your phone device.
5. From the Duo app, rename your account, if preferred (leaving it as OIT-Information Security is fine), and tap Save. Duo Mobile is now successfully reactivated on your phone device. Log into any Duo-protected AU resource to test your Duo Push authentication.
B) Reactivating Duo Push from the Duo Device Management Portal (Same Phone Number):
1. An alternative way to reactivate Duo Push (if you kept same phone number) is through the Duo Device Management Portal. After logging in at auburn.edu/duo, instead of responding to the authentication prompt, select the Other options link on the authentication page to view your list of available methods.
2. Select Manage devices at the end of the list to access the device management portal.
3. To access the device management portal, you will first need to verify your identity, just as you do when logging in to a Duo-protected resource or application. Select an available authentication option besides the Duo Push (phone call, SMS text) to verify your identity.
4. After approving a Duo authentication request, you will be able to see all of your registered devices in the device management portal. Locate your existing phone in the device management portal, and select the I have a new phone link.
5. Select Get started.
6. Confirm your phone ownership by selecting Send me a passcode or Or call my phone to receive a passcode or call from Duo.
7. Enter the verification passcode you received via text message or phone call and select Verify.
8. Ensure that the Duo Mobile app has been installed on your new phone device, and select Next.
9. Select Continue and Open to open Duo Mobile in the app.
10. From the Duo app, rename your account, if preferred, and tap Save. Duo Mobile is now successfully reactivated on your phone device. Log into any Duo-protected AU resource to test your Duo Push authentication.
C) Reactivating Duo Push from the Universal Prompt (Different Phone Number):
1. After logging in at auburn.edu/duo, you should see the Duo Universal Prompt and a Duo Push authentication request. Wait several seconds for the Duo Push authentication to time out, and you will see a Duo Push time out prompt as shown below. Select the I got a new phone link to begin the reactivation process.
2. If you are using a different phone number than the one you first set up to use Duo Push, select the I got a new number link.
3. If you have a new phone number, you cannot send yourself a text message with a Duo Push reactivation link. Tap Continue to proceed to the Duo self-service device management portal, where you can complete the steps to add your new phone number and set up Duo Push on the new phone.
Note: At this step, you will still need to verify your identity with a different Duo authentication method (phone call, SMS text), so if you do not have one available, contact the IT Service Desk at (334) 844-4944 to proceed.
4. After verifying your identity with a different Duo authentication method, you will be brought to the device management portal where you can add a new device. From here, Duo will walk you through the steps of adding your new device with a new number and setting up Duo Push.
If reactivating Duo from your computer, open a private/incognito window or tab in your device's web browser. Visit auburn.edu/duo and log in with your AU username and password. Make sure that you also have your phone device with you and that the Duo Mobile app is installed on your phone device.
See instructions below for:
A) Reactivating Duo Push from the Universal Prompt if you have a different phone device but kept your same phone number (easiest method);
B) Reactivating Duo Push from the Duo device management portal if you have a different phone device but kept your same phone number; and
C) Reactivating Duo Push from the Universal Prompt if you have a different phone device and different phone number.
A) Reactivating Duo Push from the Universal Prompt (Same Phone Number):
Follow the instructions in this brief video to reactivate Duo push from the Universal Prompt, or view step-by-step instructions below:
1. In an incognito window on your computer, login with your Auburn credentials at auburn.edu/duo. You should see the Duo Universal Prompt and a Duo Push authentication request, as shown below. In the lower-left corner, click "Need help?".
2. Under "I got a new phone" click "Activate Duo Mobile."
Note: An alternate way instead of clicking "Need help?" is to wait about one minute for the Duo Push authentication to time out. Click "I got a new phone" to begin the reactivation process. Clicking either "Need help?" or this time-out method will get you to step 3 listed below.
3. If you still use the same phone number as you did when you first set up the phone to use Duo Push, then click "Text me a link."
4. When the text message with the link arrives on your phone, tap the link to automatically reactivate Duo Mobile on your phone to use Duo Push again. If you do not have the Duo Mobile app installed on your phone device, be sure to install it before you try to open the activation link in the text message. After tapping the activation link, you will be prompted to Open this page in Duo Mobile. Tap Open, and your Duo Mobile app should automatically launch on your phone device.
5. From the Duo app, rename your account, if preferred (leaving it as OIT-Information Security is fine), and tap Save. Duo Mobile is now successfully reactivated on your phone device. Log into any Duo-protected AU resource to test your Duo Push authentication.
B) Reactivating Duo Push from the Duo Device Management Portal (Same Phone Number):
1. An alternative way to reactivate Duo Push (if you kept same phone number) is through the Duo Device Management Portal. After logging in at auburn.edu/duo, instead of responding to the authentication prompt, select the Other options link on the authentication page to view your list of available methods.
2. Select Manage devices at the end of the list to access the device management portal.
3. To access the device management portal, you will first need to verify your identity, just as you do when logging in to a Duo-protected resource or application. Select an available authentication option besides the Duo Push (phone call, SMS text) to verify your identity.
4. After approving a Duo authentication request, you will be able to see all of your registered devices in the device management portal. Locate your existing phone in the device management portal, and select the I have a new phone link.
5. Select Get started.
6. Confirm your phone ownership by selecting Send me a passcode or Or call my phone to receive a passcode or call from Duo.
7. Enter the verification passcode you received via text message or phone call and select Verify.
8. Ensure that the Duo Mobile app has been installed on your new phone device, and select Next.
9. A QR code will display on your computer screen.
10. From your phone device, open the Duo Mobile app. Tap Add + in the upper right of the app, and tap Use QR code. Hover your phone over the QR code on your computer to link your Duo account.
11. From the Duo app, rename your account, if preferred, and tap Save. Duo Mobile is now successfully reactivated on your phone device. Log into any Duo-protected AU resource to test your Duo Push authentication.
C) Reactivating Duo Push from the Universal Prompt (Different Phone Number):
1. After logging in at auburn.edu/duo, you should see the Duo Universal Prompt and a Duo Push authentication request. Wait several seconds for the Duo Push authentication to time out, and you will see a Duo Push time out prompt as shown below. Select the I got a new phone link to begin the reactivation process.
2. If you are using a different phone number than the one you first set up to use Duo Push, select the I got a new number link.
3. If you have a new phone number, you cannot send yourself a text message with a Duo Push reactivation link. Tap Continue to proceed to the Duo self-service device management portal, where you can complete the steps to add your new phone number and set up Duo Push on the new phone.
Note: At this step, you will still need to verify your identity with a different Duo authentication method (phone call, SMS text), so if you do not have one available, contact the IT Service Desk at (334) 844-4944 to proceed.
4. After verifying your identity with a different Duo authentication method, you will be brought to the device management portal where you can add a new device. From here, Duo will walk you through the steps of adding your new device with your new number and setting up Duo Push.
If the reactivation process listed above was not successful or if you have questions regarding Duo reactivation, please contact the IT Service Desk at (334) 844-4944.