Reactivating DUO on a Phone with the Same Number


If your phone number has not changed, you can reactivate DUO on your phone device by following the instructions below. 

Reactivating Duo from your Mobile Device Reactivating Duo from your Computer

Reactivating Duo from your Mobile Device

1. If reactivating Duo from your mobile device, open a private/incognito window or tab in your web browser.

2. Visit auburn.edu/duo and log in with your AU username and password. 

3. Click the "My Settings & Devices" link on the left.

Duo My Settings and Devices screen

4. Cancel the push again if needed, and then click the "Call Me" button.

Duo Call Me option

5. Answer the phone call and press "7" to approve the 2-factor verification request. 

6. Under "My Settings & Devices" click on "Device Options" for the phone listed.

Duo Device Options screen

7. Click the "Reactivate DUO Mobile" button.

Reactivate Duo Mobile Screen

8. Select your type of phone and click "Continue".

Duo Type of Phone Screen

9. Ensure the DUO app is installed on your device and click "I have DUO Mobile installed".

Duo Mobile installed screen

10. A QR code will be displayed on your screen, but you will need to click, "Take me to Duo Mobile Instead". 

Duo take me to Duo mobile instead screen

11. On the next screen, click "Take me to Duo Mobile".

Take me to Duo mobile instead screen

12. When prompted, click "Open". The Duo app will launch and the reactivation will be complete.

open duo mobile

Reactivating Duo from your Computer

1. If reactivating Duo from your computer, open a private/incognito window or tab in your web browser.

2. Visit auburn.edu/duo and log in with your AU username and password. 

3. Click the "My Settings & Devices" link on the left.

Duo my settings and devices screen

4. Cancel the push again if needed, and then click the "Call Me" button.

Duo call me screen

5. Answer the phone call and press "7" to approve the 2-factor verification request. 

6. Under "My Settings & Devices" click on "Device Options" for the phone listed.

Duo device options screen

7. Click the "Reactivate DUO Mobile" button.

Reactivate Duo mobile screen

8. Select your type of phone and click "Continue".

Duo type of phone screen

9. Ensure the DUO app is installed on your device and click "I have DUO Mobile installed".

Duo app installed screen

10. A QR code will be displayed on your computer screen.  

Duo QR Code Screen

11. Open the DUO app on your phone.

Duo Mobile app

12. Click the Add (+) option. 

Duo Mobile App Add screen

13. Click Use QR code. Using your phone's camera, hover over the QR code on your computer screen, and your Duo will be reactivated.

Duo Mobile App Use QR Code Screen

If you did get a new phone number or if the reactivation process listed above was not successful, please contact the IT Service Desk at (334) 844-4944.