Listed below are common reasons that you may not be able to connect to AU_WiFi.
Should you need assistance connecting to AU_WiFi, contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.
- Have you recently changed your password?
- If yes, then you may need to “forget” WiFi connections on all of your Auburn devices.
- Once forgotten, you can reconnect using your new password.
- The following Knowledge Base articles provide additional information:
- Student or Employment status
- Current faculty, staff, and students may connect to AU_WiFi.
- Retired employees may connect to AU_WiFi.
- AU_Open
- If your device is connected to AU_Open, you will be unable to connect to AU_WiFi.
- Forget all Wi-Fi connections and reconnect.
- The following Knowledge Base articles provide additional information:
- Certificate
- Occasionally, Auburn will update certificates that control Authenticate. When this happens, you will be required to “accept” the new certificate on your device before you are able to connect to AU_WiFi.
- If you have to accept a new certificate, you may also have to forget AU_WiFi and reconnect.
- OS Updates for Mac and PC
- Hardware Issues
- If your WiFi adapter is not functioning properly, you may not be able to connect to AU_WiFi.
- Check to see if you can you connect to other wireless networks.
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