When you request a cert, the Service Now ticket goes to the certificate admins. Once the admins have entered the information into the InCommon certificate portal and approved the certificate, you'll get an email with the certificate in 10-15 minutes. Unless otherwise specified, you'll get an email alert 30 days before your certificate expires, informing you your certificate renewal is ready for approval. Please forward the email to the certificate admins.
We have notifications set to go out 60, 30, and 14 days before expiration. We can disable notifications for a particular cert, but it's a manual modification process. And, you would no longer get any messages, including if the auto-renew failed.
Other Notes:
- The contact address listed in the certificate request form is who will get the notifications and certificate emails. We've had a fair amount of issues in the past with certs being requested by someone who then left the University or their current department. Certs would expire because the new system owners never got the notices. This is why we asked for a "Departmental Email Address" on the form.
NOTE: The intermediate and root certificates are attached for your convenience.