Notifications from ServiceNow can be individually customized to meet each users preference. The following guide will help navigate to notification preferences.

 

From Navigator Frame:

 

• Self Service – My Notification Preferences
  
  • Globally turn off all notifications – Allow Notifications
  • Selectively set notifications for email or ServiceNow Mobile Application (corresponding selection)
  • IT Service Management (contains all notifications in question and are labeled to corresponding notifications)
    
    • Catalog Task/Incident/Change/Change Task/etc. Assigned to my group
    • Catalog Task/Incident/Change/Change Task/etc. Worknoted (unassigned)
    • Catalog Task/Incident/Change/Change Task/etc. Commented (unassigned)