TigerPrint: Mobility Print iOS Installation


For assistance with TigerPrint by Ricoh, please contact the IT Service Desk by calling 334-844-4944, emailing itservicedesk@auburn.edu, or visiting our office located at 3010 RBD Library (3rd Floor). For more information about the IT Service Desk, please visit: aub.ie/servicedesk. (Note: the Library staff does not support student printing. You must contact the Service Desk for help or questions regarding student printing.)

Mobility Print by Ricoh is the preferred printing method for students on Auburn's campus. To utilize Mobility Print, you must be connected to eduroam.

Mobility Print Quick Steps on an iOS device:

  1. Upload funds at tigerprint.auburn.edu. 
  2. Install the Ricoh Print Queue profile for your iOS device (phone, tablet, or laptop) by scanning the QR code located at each Ricoh printing location or by navigating to aub.ie/mobilityprint on a web browser from the device. For more detailed instructions, please see below for iOS installation instructions. Note regarding iPads: if you are installing Mobility Print on an iPad and the installer defaults to Mac, it will not work. Scroll down and choose the "iOS" operating system instead to install Mobility Print on your iPad and the iOS installer should work properly.
  3. Locate the document to be printed on your device and select 'Print.' Select 'RicohPrinters' as your desired printer and set your print settings (color or b/w, number of copies, single or double-sided, etc.) before submitting.
  4. Once your document is processed, you will receive an email with your release code. This code will be the same every time you print.
  5. To print your document(s), you can log in at one of the printers by either tapping your mobile Tiger ID, by entering your Auburn credentials, or by entering your print release code. For further information on how to utilize the printers, please see the Knowledge Base Article TigerPrint: Printer + Copier vs. Printer.
 

iOS Installation Instructions (for iPhone and iPad)

Follow the steps below to install and use Mobility Print by Ricoh on your iOS device.

  1. Scan the QR code located at each Ricoh printing location, or navigate to aub.ie/mobilityprint in a web browser on your device. The link will provide you with the Mobility Print installer for iOS. Under Step 1, tap “Download” to begin the process. 

 

mobility print download 

 

Note regarding iPads: if you are installing Mobility Print on an iPad and the installer defaults to Mac, it will not work. Scroll down and choose the "iOS" operating system instead to install Mobility Print on your iPad (as shown below) and the iOS installer should work properly.

 

iOS Mobility Print installer for iPad

  

  1. Your device may require permission to download a configuration profile.  Tap “Allow.”  This profile is safe and is necessary for Mobility Print.

 

mobility print download permissions

 

  1. You will see a message that the profile has been downloaded.  Tap “Close,” and the installation will continue.

 

mobility print profile

 

  1. Go back to your home screen and tap "Settings" > "General" > “VPN & Device Management” > “PaperCut Mobility Print for iOS” 

 

 mobility print VPN

 

  1. Tap “Install.”

 

mobility print installation

 

  1. Enter the passcode that you have set up for your device.

 

ios passcode

 

  1. Tap “Install.”

 

mobility print install profile

 

  1. Tap the “Checkmark.”

 

mobility print profile done

 

  1. You will be taken back to the VPN & Device Management screen, and you can swipe up to exit this screen.

 

  1. Print as you normally would, selecting “RicohPrinters” as the printer.

 

  1. Open the document you would like to print. In the example below, we will print from the Microsoft Word app.

 

  1. While in Word, tap the "..." ellipses in the upper right corner.

 

ios word print screen

 

  1. Tap “Print.”

 

ios print selection

 

  1. Type your Auburn username and password and tap, “OK.”

 

ios airprint screen

 

  1. Ensure that "RicohPrinters" is the selected printer. From this screen, you can edit various print options.  The color option is the default setting. You can adjust the color option, number of copies, double-sided vs. single-sided, and paper size. Make your selections and tap the "Printer icon.”

 

mobility print options

 

  1. You should receive an email from TigerPrint with a print release code. You can use this code, your Auburn credentials, or your mobile Tiger ID when logging in to a Copier + Printer or Printer.

 

mobility print email confirmation

 

  1. For more information on how to print, please reference our TigerPrint Knowledge Base article.

 

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