For assistance with TigerPrint by Ricoh, please contact the IT Service Desk by calling 334-844-4944, emailing itservicedesk@auburn.edu, or visiting our office located at 3010 RBD Library (3rd Floor). For more information about the IT Service Desk, please visit: aub.ie/servicedesk. (Note: the Library staff does not support student printing. You must contact the Service Desk for help or questions regarding student printing.)
Mobility Print by Ricoh is the preferred printing method for students on Auburn's campus. To utilize Mobility Print, you must be connected to eduroam.
Follow these instructions for utilizing Mobility Print on a Mac:
- Install the Ricoh Print Queue profile for your Mac by scanning the QR code located at each Ricoh printing location or by navigating to aub.ie/mobilityprint (Safari is preferred). For more detailed installation instructions, please see the steps below.
- Locate the document to be printed on your device and select 'Print.' Select 'RicohPrinters [RIU-APP02]' as your desired printer and set your print settings (color or b/w, number of copies, single or double-sided, etc.) before submitting.
- Once your document is processed, you will receive an email with your release code. This code will be the same every time you print.
- To print your document(s), you can login at one of the printers by either tapping your mobile Tiger ID, by entering your Auburn credentials, or by entering your print release code. For further information on how to utilize the printers, please see the Knowledge Base Article TigerPrint: Printer + Copier vs. Printer.
macOS Installation Instructions
Follow the steps below to install and use Mobility Print by Ricoh on your Mac computer.
- In a web browser (Safari preferred), navigate to aub.ie/mobilityprint. The link will provide you with the Mobility Print installer for Mac. Under Step 1, click "Download" to begin the process.
- The dmg file will download. Click it to open the installer package.
- The PaperCut Mobility Print Client will open. The installer package will be inside. Click the package to begin installing the profile.
- The installer will open. You will be guided through the necessary steps. Click "Continue."
- Click "Continue" to accept the software license agreement.
- To continue installing the software, you must read and agree to the software license agreement. Click "Agree".
- The recommendation is not to change the installation location. Click "Install."
- Enter your administrator password for your Mac to complete the installation and click "Install Software".
- Select "RicohPrinters [RIU-APP02]" as the printer to install, and click "OK." The installation will run, and you will receive messages that it was successful. Click "OK" and "Close."
- You can move the installer to the trash. Click "Move to Trash".
- Mobility Print has been installed. The windows will close. Print as you normally would, selecting “RicohPrinters [RIU-APP02]” as the printer.
- Using Word as a printing example, when in the document, you can choose File > Print or click the printer button across the top of the document.
- Choose RicohPrinters [RIU-APP02] for the printer, and click "Print".
- Enter your Auburn credentials and click "OK". Do not check the box to "remember this password in my keychain," and do not use your Mac device credentials. You must enter your Auburn username and password on this screen.
- You will be required to enter your Auburn credentials each time you print. Again, do not check the box to "remember this password in my keychain" at the end. Saving the credentials in your keychain may lead to future wireless lockouts. If you have saved a keychain associated with Ricoh, you can remove it by searching for and opening "Keychain Access," locating the RicohPrinters keychain, and right-clicking to Delete "RicohPrinters" as shown in the screenshot below.
- Your document is now ready to print. You should receive an email from TigerPrint with a print release code. You can use this code, your Auburn credentials, or your mobile Tiger ID when logging in to a Copier + Printer or Printer.
- For more information on how to print, please reference our TigerPrint Knowledge Base article.