For assistance with TigerPrint by Ricoh, please contact the IT Service Desk by calling 334-844-4944, emailing itservicedesk@auburn.edu, or visiting our office located at 3010 RBD Library (3rd Floor). For more information about the IT Service Desk, please visit: aub.ie/servicedesk. (Note: the Library staff does not support student printing. You must contact the Service Desk for help or questions regarding student printing.)
Mobility Print by Ricoh is the preferred printing method for students on Auburn's campus. To utilize Mobility Print, you must be connected to eduroam.
Follow these instructions for utilizing Mobility Print on a Windows device:
- Install the Ricoh Print Queue profile for your Windows device (phone, tablet, or laptop) by navigating to aub.ie/mobilityprint. For more detailed installation instructions, please see the steps below.
- Locate the document to be printed on your device and select 'Print.' Select 'RicohPrinters [RIU-APP02] (Mobility)' as your desired printer and set your print settings (color or b/w, number of copies, single or double-sided, etc.) before submitting.
- Once your document is processed, you will receive an email with your release code. This code will be the same every time you print.
- To print your document(s), you can login at one of the printers by either tapping your mobile Tiger ID, by entering your Auburn credentials, or by entering your print release code. For further information on how to utilize the printers, please see Knowledge Base Article TigerPrint: Printer + Copier vs. Printer.
Windows Installation Instructions
Follow the steps below to install and use Mobility Print by Ricoh on your Windows device.
1. In a web browser, navigate to aub.ie/mobilityprint. The link will provide you with the Windows installer. Click "Download" to begin the process.
2. The Windows mobility print installer will download. Click the file to open and run the installer package (you may need to select "Keep" first in order to download the installer).
3. Choose "English" for language and click "OK."
4. Accept the License Agreement, and click "Next."
5. Check the box beside "RicohPrinters [RIU-APP02]" and click "Next."
6. Enter your Auburn username and password and click "Next."
7. Click “Finish” when the PaperCut Mobility Printer Setup Wizard completes.
8. When you view a list of your printers, you should now see the "RicohPrinters [RIU-APP02] (Mobility)" as a printer option. Print as you normally would, selecting “RicohPrinters [RIU-APP02] (Mobility)” as the printer.
9. In this example below, we will print from Word. While in the open Word document you want to print, click the printer icon or click "File > Print." The print dialog box will appear and you will select "RicohPrinters [RIU-APP02] (Mobility)" as the printer. Here you can edit the number of copies, double-sided vs. single-sided, and color vs. black and white. Once you have made your selections click “Print.” Note: You may be prompted by PaperCut again to enter in your Auburn credentials.
10. You should receive an email from Tigerprint with a print release code. You can use this code, your Auburn credentials, or your mobile Tiger ID when logging in to a Copier + Printer or Printer.
11. For more information on how to print, please reference our TigerPrint Knowledge Base article.