Uninstalling Mobility Print by Ricoh


For assistance with TigerPrint by Ricoh, please contact the IT Service Desk by calling 334-844-4944, emailing itservicedesk@auburn.edu, or visiting our office located at 3010 RBD Library (3rd Floor). For more information about the IT Service Desk, please visit: aub.ie/servicedesk. (Note: the Library staff does not support student printing. You must contact the Service Desk for help or questions regarding student printing.)

Mobility Print by Ricoh is the preferred printing method for students on Auburn's campus. To utilize Mobility Print, you must be connected to AU_WiFi.

To install the Mobility Print "Ricoh Print Queue" profile on your device (phone, tablet, or laptop), follow the instructions in the TigerPrint: Mobility Print by Ricoh Knowledge Base Article.

To uninstall the Mobility Print "Ricoh Print Queue" profile on your device (phone, tablet, or laptop), follow the instructions below:

Uninstall Mobility Print on macOS Uninstall Mobility Print on Windows Uninstall Mobility Print on iOS Uninstall Mobility Print on Android

Uninstall Mobility Print on macOS

1. From your Mac computer, click the Apple icon and System Settings.

Mac system settings screen

2. Click Printers & Scanners and click the printer named RicohPrinters.

Mac printers and scanners screen

3. Click Remove Printer.

Mac RicohPrinters remove printer screen

4. At the next screen prompt, click Remove Printer. The RicohPrinters printer used for Mobility Print will then be uninstalled from your Mac device.

Mac remove printer screen

5. An alternative way to uninstall Mobility Print on a Mac is by navigating to the Applications folder using Finder on the computer.

Mac applications folder screen

6. In Applications, control-click on the folder named PaperCut Mobility Print Client.

Mac applications Papercut folder

7. Click Move to Trash. You may be prompted to enter your Mac computer's password. The PaperCut Mobility Print Client folder will then be removed from the Applications folder.

Mac Papercut folder move to trash

8. If you need to reinstall the Mobility Print "Ricoh Print Queue" profile on your device (phone, tablet, or laptop) at any time, follow the instructions in the TigerPrint: Mobility Print by Ricoh Knowledge Base Article.

Uninstall Mobility Print on Windows

1. From your Windows computer, click the Windows Start icon at the bottom of your screen, and click Settings.

Windows start icon and settings screen

2. Click Bluetooth & Devices and click Printers & Scanners. (Note: a shortcut is to type in "Printers" in the search bar at the bottom of the screen, and Printers & Scanners should appear.) 

Bluetooth and Devices screen

3. In your list of installed printers, locate and click RicohPrinters [Ricoh Virtual Queue](Mobility).

Ricoh Printer screen

4. Click Remove.

Remove Ricoh Printer screen

5. You will be prompted if you want to allow the app to make changes to your device. Click Yes, and the Ricoh Mobility Print profile will be removed from your computer.

6. If you need to reinstall the Mobility Print "Ricoh Print Queue" profile on your device (phone, tablet, or laptop) at any time, follow the instructions in the TigerPrint: Mobility Print by Ricoh Knowledge Base Article.

Uninstall Mobility Print on iOS

1. From your iOS device, go to the Settings app.

iOS Settings app

2. Tap General.

iOS General option

3. Tap VPN & Device Management.

VPN and Device Management screen

4. Tap Papercut Mobility Print for iOS.

Papercut mobility print for iOS option

5. Tap Remove Profile. You may then be prompted to enter your device's passcode. Once you enter the passcode, tap Remove again, and the Papercut Mobility Print profile will be removed from your iOS device.

Remove profile option

6. If you need to reinstall the Mobility Print "Ricoh Print Queue" profile on your device (phone, tablet, or laptop) at any time, follow the instructions in the TigerPrint: Mobility Print by Ricoh Knowledge Base Article.

Uninstall Mobility Print on Android

1. From your Android device, go to the Mobility Print app.

Mobility Print app on Android

2. Press and hold the Mobility Print app until you see the App info and Pause app options. Tap App info. 

Mobility Print App info selection

3. Tap Uninstall.

Android uninstall mobility print app option

4. You will be prompted to uninstall the Mobility Print app. Tap OK. The Mobility Print app will be uninstalled and will be removed from the device.

Android uninstall mobility print app option

5. If you need to reinstall the Mobility Print "Ricoh Print Queue" profile on your device (phone, tablet, or laptop) at any time, follow the instructions in the TigerPrint: Mobility Print by Ricoh Knowledge Base Article.

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