Using the Global Protect VPN Client


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Global Protect is a virtual private network, or VPN, from Palo Alto Networks that creates a secure connection between a computing device and a cloud VPN gateway. This connection provides privacy and security for computing activities and allows users to access protected Auburn resources. 

Installing Global Protect VPN

Select a button below to view specific Global Protect VPN installation guides for Mac, Windows, and mobile devices.

Global Protect VPN Installation Instructions for Mac Global Protect VPN Installation Instructions for Windows Global Protect VPN Installation Instructions for Mobile Devices

Using Global Protect VPN

Once you have downloaded and installed the Global Protect VPN Client on your computer, follow these steps to connect:

  1. Ensure that you are connected to the internet, either by WiFi or Ethernet cable.
  2. Search for the Global Protect application (globe icon) and open it.
  3. For portal, enter auvpn2.auburn.edu. 
  4. Click Connect.
  5. Enter your Auburn username (do not enter @auburn.edu) and password and click Connect.
  6. You will receive a request to authenticate using Duo.  Approve the Duo Push authentication request.
    1. Users can still use the call and text method to be authenticated, if necessary.
      1. To receive a call, in the password field users will enter password,phone.
      2. To receive a text, in the password field users will enter password,sms. Note: the authentication will show failed, but you will receive a texted code. Once you receive the texted code, reauthenticate with password,code_texted (enter the numerical code you received via text after the comma with no space).
  7. If your computer passes the health check, you will be connected. If your computer does not pass the health check and it is an Auburn University-owned machine, you will need to reach out to your Departmental IT Group. 
  8. When you have finished using the VPN, please remember to click Disconnect.

If you have any issues connecting to Global Protect VPN, please contact the Auburn University IT Service Desk at (334) 844-4944.

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