Accounts, Access, & Security
Your Auburn University username and password are key to accessing many of the resources the Office of Information Technology (OIT) provides. Protect your identity by protecting your password.
- Don't share your username and password with anyone.
- Choose a long, strong password (use upper/lowercase letters, numbers, and special characters).
- Don't use personal info like your username, pet's name, phone number, or date of birth in your password.
- For more information, see the Knowledge Base article on Creating a Strong Password.
- AU employees are required to update their passwords annually. For more information on changing your password, visit aub.ie/passwordkb.
When you activated your account you should have set up security questions so you can reset your own password within MyAccount. If you need help with your password, contact the IT Service Desk.
AU Access
AU Access is where employees connect to many online resources. A link to AU Access is located at the top right of the AU homepage, or go directly to auaccess.auburn.edu.
For more information on navigating AU Access, visit aub.ie/newauaccesshelp and aub.ie/newauaccesscards.
Self Service Banner
Banner is the official record of employee information. You will use the EMPLOYEE tab of AU Access to view your leave balances, access training resources, HR links, Tiger Time (for leave requests and clock-ins/outs), and Self Service Banner (tax docs, benefits info, pay stubs, etc.).
Parking Services
Located in the MY CAMPUS section on the Campus Tools card in AU Access, “Parking Passes” will allow you to manage your permitted vehicle(s) and handle citations.
LinkedIn Learning
LinkedIn Learning is a leading online learning platform that helps anyone learn business, software, technology and creative skills to achieve personal and professional goals.
There are two ways for employees to access LinkedIn Learning. In AU Access, employees can access LinkedIn Learning training that is not tracked in ElevatED (Auburn University's Employee Education Center) from the EMPLOYEE section on the Employee Resource Tools card. To access LinkedIn Learning training that integrates with ElevateED, as part of the employee’s training history, employees can access LinkedIn Learning training from the EMPLOYEE section on the ElevatED card.
Security
2-Factor authentication with Duo Security
Duo Security is the product Auburn University uses for securing logins with 2-factor authentication, which is a secondary proof of identity such as being in possession of your smartphone in addition to knowing your password. Various Auburn systems and applications require 2-factor authentication. (e.g., direct deposit areas of AU Access and the VPN Client). You are strongly encouraged to go ahead and register multiple devices with Duo. For more information on Duo, visit aub.ie/duokb.
- For instructions on setting up Duo for the first time, visit aub.ie/duosetupkb.
- For instructions on reactivating Duo if you have a new phone and the app is disabled, visit aub.ie/duoreactivate.
Auburn University Cybersecurity Training
New employees are required to complete cybersecurity training.
Cybersecurity training is also an annual requirement for all employees.
Additional Security Information
The Cybersecurity Center has many more security topics, tips and best practices. You may also want to familiarize yourself with the University’s IT Policies.
Support Units
Distributed IT Providers
Most colleges, schools, and administrative areas have dedicated IT support staff located in those specific units. These Distributed IT Providers are the initial line of support for employees. If your area isn't represented, the IT Service Desk will assist you and if needed elevate your issue to secondary support if necessary.
Administrative Computing Coordinators
ACC's work with the OIT Accounts Administrator to establish and customize computing profiles and access for employees. Among other things, this includes email addressing and access to University records and other computing and information technology resources. Every unit at Auburn is represented by an appointed Administrative Computing Coordinator.
IT Service Desk
The IT Service Desk serves AU's faculty, staff, and students, and receives hundreds of questions each day by telephone, online chat, email, and from walk-in clients. The Service Desk consultants are Auburn University students and are supported by full-time subject matter expert specialists.
| Week Day | 3rd Floor RBD Library | Semester Break Hours |
|---|---|---|
|
Sunday Monday Tuesday Wednesday Thursday Friday Saturday |
5 p.m. - 10 p.m. 7:30 a.m. - 10 p.m. 7:30 a.m. - 10 p.m. 7:30 a.m. - 10 p.m. 7:30 a.m. - 10 p.m. 7:30 a.m. - 5 p.m. Closed |
Closed 7:45 a.m. - 4:45 p.m. 7:45 a.m. - 4:45 p.m. 7:45 a.m. - 4:45 p.m. 7:45 a.m. - 4:45 p.m. 7:45 a.m. - 4:45 p.m. Closed |
Phone: (334) 844-4944
Email: itservicedesk@auburn.edu
Communication & Collaboration
Communication
- Email – is Auburn University’s official means of communication. Outlook is recommended for accessing email on a desktop, laptop, mobile device, or through a web browser. For additional information on email, visit aub.ie/emailkb.
- Telephone Services — If you need help using your phone services and requesting features, contact your Administrative Computing Coordinator.
- Voicemail – Voicemail and voice menus are available for Auburn University employees and departments. More information can be found at aub.ie/voicemail. Voicemail issues should be reported to the IT Service Desk.
- Cellular Services — Cellular and Push-to-Talk services are available to the University community through Verizon Wireless and SouthernLinc.
- Official AU App — The Official AU app is FREE for Android and Apple devices. For more information, visit www.auburn.edu/app.
AU Wireless
Auburn University provides a fast WPA2 encrypted wireless connection available 24/7 over most parts of campus and access to eduroam – the secure, world-wide roaming wireless access service developed for the international research and education community. At Auburn, eduroam is the best wireless network option for students, faculty, and staff when it comes to academic and administrative needs. eduroam is available in any academic or administrative buildings, as well as in the on-campus residence halls. For instructions on connecting to eduroam, visit aub.ie/eduroam. For assistance connecting to Auburn’s wireless network, visit the IT Service Desk or find more information at aub.ie/aunetwork.
Collaboration
- Microsoft Teams — Microsoft Teams provides a communication hub for your team, department, or organization. Allows you to connect and collaborate with coworkers, research partners, and vendors around the world.
- Create Chats with a user, or many users via IM, voice, or video call
- See your contacts availability
- Schedule or Join Meetings
- Present your screen or give control during meetings, or to allow remote assistance
- Real-time polling
- Communicate via Teams Voice
- Zoom — Zoom is a widely-used video conferencing and online meeting platform that enables users to connect and collaborate remotely. It offers a range of features including high-definition video and audio conferencing, screen sharing, chat, and webinar capabilities. Zoom can be accessed through desktop and mobile applications, as well as through web browsers, making it versatile and accessible across devices. Support for Zoom is provided by the Biggio Center.
- OneDrive for Business — OneDrive for Business is 1TB of cloud storage intended for storing and organizing your documents. It is easily accessible via the web and mobile clients and can be synced to your PC so you always have easy access to your documents. OneDrive for Business also makes it easy to share and collaborate on documents, both with AU users and non-AU users.
- Box — Box is a cloud content management and file-sharing service. AU users can determine how their content can be shared with other users.
- SharePoint — SharePoint is a browser-based collaboration tool that makes it easier for people to work together. It helps people set up websites to share information with others, manage documents from start to finish, and publish reports to help everyone make better decisions
- Personal Web Space — The Office of Information Technology provides several options and resources for students, employees, and organizations to host information and data online. More information can be found in the Web Hosting Knowledge Base article and on the Individual UNIX Web Space Request Page.
Instructional & Classroom Technology
Canvas, Panopto, Qualtrics & iClicker
The following tools that are actively used in the classroom are supported by the Biggio Center:
- Canvas — learning management software (LMS)
- Panopto — the screen capturing and audio recording software
- Qualtrics — survey tool available through AU Access
- iClicker — live in-class assessment
Classroom Technology
OIT’s Campus Audio Visual Systems Group supports over 600 technology-enhanced learning and collaboration spaces across campus. The Mell classroom facility has its own support team.
Hardware & Software
Hardware
Auburn University employees are entitled to great discounts on new computers. For more details, visit www.auburn.edu/oit/hardware.
Software
Auburn University provides each employee with a subscription to Microsoft 365 (up to 5 devices). Learn more at aub.ie/getmicrosoft365.
Free software is available to download through the Auburn University Software Catalog.
Additional software may be licensed through the University and AU Software.