Why don't I see what I expected to see in SharePoint?

If you try to access a SharePoint site and do not see what you expected to see, there may be multiple reasons. Please review the items below and then contact your Site Collection Administrator or Site Owner if you still cannot access the content.

Are you logged in?

Most SharePoint sites require logging in with your AU username and password. If you have entered the wrong format for the username or the wrong password, you may not be able to access protected content. Please follow the instructions for "How to login".

You don't have permissions

Permissions should have been setup by your Site Owner and Site Collection administrator. If you receive an access denied message, it may be because your username is not included in those permissions. If you can access the site, but not all the content you may be able to request access if access requests are enabled. You will see the following screen if you need to request access:

sharepoint error message

The request will be emailed to the site administrator. If you know who your site administrator is, you may want to follow up the request with a phone call.

Compatibility issues - Browser or Microsoft Office

SharePoint can be accessed from most up to date browsers, but some functionality is limited to Internet Explorer. To ensure you are getting the best browsing experience, upgrade your browser to the latest version. If you are still having problems with certain SharePoint features, try accessing them from Internet Explorer 8 if you are able.

If you do not have Microsoft Office 2007 or higher installed on your Windows machine, you may be able to open up documents within the browser only. To open MS documents on the client machine with all SharePoint features enabled, you must have MS Office 2007 or higher installed