EDUCAUSE is a nonprofit association whose mission is to advance higher education through the use of Information Technology. ECAR is a research organization within EDUCAUSE dedicated to understanding IT's role in colleges and universities. ECAR work groups provide a variety of publications including reports, working group papers, case studies, etc. that include guidance and actionable recommendations for IT professionals and higher education leaders.
This knowledge base article provides a working model for a Higher Education IT Service Catalog and is the foundation of Auburn's IT Service Model, Service Catalog, and Configuration Management Database (CMDB).
The Higher Education IT Service Catalog
The Higher Education IT Service Catalog - Second Edition