Logging into ServiceNow
The Now Platform (https://auburn.service-now.com) uses AUthenticate for Single Sign-On. To log in, use your Auburn username and password.
Main Homepage
This is the homepage you will see when you log into the Now Platform. We’ll give a quick overview and dive into some areas more deeply.
Content Frame
The largest part of the Now Platform is the Content Frame. Within the Content Frame is where you do most of your work. Here you will interact with widgets, lists, forms, homepages, and wizards. We do not include a screenshot specifically of the Content Frame at this point in the document because it varies considerably from user to user and depends on which module you have selected (more on modules later).
Banner Frame
Running along the top of the page is the Banner Frame. The Banner Frame contains the Auburn logo, the avatar and name of the logged in individual, global search, Connect Chat app, help (contextual embedded help and external help links), and a link for user-definable settings.
Application Navigator
To the left is the Application Navigator.
|
Title |
Description |
|---|---|
|
Filter Navigator |
Helps individuals quickly access information and services by filtering the items in the application navigator or opening forms and lists directly. |
|
Application |
A group of modules or pages, that provide related information and functionality in a ServiceNow instance. |
|
Modules |
Appear as links under each application’s navigation bar heading. They have the purpose of presenting the functionalities that make up an application. |
|
Favorites |
Clicking the star next to any application or module adds it to your favorites, which can be found by the large star at the just below the Filter Navigator. Your favorites are synced for easy access within the mobile app. |
This video introduces many of the Application Navigator features: aub.ie/appnavigator.
Self-Service Modules
The Self-Service application and its modules are only available to fulfillers with the ITIL role. Fulfillers will spend the majority of their time within these modules.
Homepage
The homepage has numerous preset defaults to help you be more efficient and give the information you need readily available to you from one screen. These homepage layouts can be accessed from the dropdown at the top of the page and each of these can be customized by you to fit your needs best. The default homepage most fulfillers should start with is ITIL Homepage.
On the ITIL Homepage tasks, approvals, incidents, and requests assigned to you or your group(s) will be displayed.
Dashboards
Dashboards enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen. Use dashboards to create a story with data you can share with multiple users.
Service Catalog and Knowledge
While the Service Catalog and Knowledge can be accessed through the Self-Service application and is functional, it has been optimized for the Service Portal experience.
Visual Task Boards
These Kanban boards allow you to organize your tasks and drag them from one state to another. Task Boards can be unique to you or you can share them with others. Task Boards can be data driven using filters to show specific information or they can be a freeform board where you create private tasks for yourself.
Pro tip: save your task boards you’ll use frequently as a favorite for quick access.
Connect Chat
An internal chat client. Incidents can be added to your chat so you can be notified when there is an update that you may need to follow-up on. You can even have a Connect conversation linked to your taskboard.