This article helps users manually update the Global Address List in Classic Outlook when recent changes (i.e. updated contact info) are not appearing. An updated address book may also solve issues with calendar sharing or address conflicts.

1.  In Microsoft Outlook (Classic) email, using the desktop app, click on the Send/Receive tab located at the top of the Outlook toolbar. Next, click Send/Receive Groups and Download Address Book. 

2.  Make sure the check box is marked beside "Download changes since last Send/Receive" and the "\Offline Global Address List" is selected in the address book drop-down menu. In most cases these are set by default. Click OK. Depending on your version of Outlook, you may or may not be able to select "details". If you see an option for information to download, select Full Details.

 

3.  Outlook will begin downloading the latest Global Address List, which may take a few minutes depending on your connection and mailbox size. You should see a window with a progress bar.

4. Once complete, open the Address Book (New email > Message ribbon > Names/Address Book) and search for a name or contact that you noticed was incorrect before the Global Address List refresh. If you do not see the new information, close Outlook and repeat the process again. If you are still experiencing issues, contact the IT Service Desk at (334) 844-4944.