How To Import a KB Article with MS Word


Follow the instructions below if you have any knowledge articles in MS Word on your desktop or file share that you would like to import into a Knowledge Base article.

  1. From the ServiceNow platform, click the "All" tab and type "Knowledge" in the filter navigator. Click "Homepage" under the Knowledge module.
    Knowledge Homepage selection

  2. Click the "Import Articles" button in the top right of the content area.
  3. Drag and drop your Word document(s) in the area provided.
  4. Select the Knowledge Base they will reside in. 
  5. Select the Category.
  6. Click "Import."
    Knowledge Article Word Document Upload and Import

  7. You'll see an "Import Completed" message with the title and number of the newly created article. Click the title to view the article, update it further if needed, and publish it.
    Article import complete