An Emergency Change is a high priority change that requires the bypassing of the normal change process in order to mitigate a production issue in the shortest possible time. Emergency changes fall within one of the following categories:
REMEMBER
A Change Request includes the time to complete the task AND the time for functional testing by stakeholders to validate the change success. Timely functional testing reduces risk and impact from possible necessary rollbacks.
PRO TIP
If you're not ready to move to the next phase of the request and wish to work on something else within ServiceNow, press the Submit button. You can come back to this Change Request and pick up where you left off by searching for the CHG####### number in the top-right global search. Alternatively, you could search for Change in the filter navigator, view all Open changes and find your change there.
[Current State: Authorize]
IMPORTANT
If you are not in the Assignment Group, the Change Task will not get assigned to you. If you are doing the work, make sure the Task gets Assigned to a group that you are a member and then to yourself. A notification will be sent to the "Assigned to" individual to complete the work.