At Auburn University, eduroam is the primary wireless network for students, faculty, and staff for academic and administrative needs. The eduroam wireless network is available in all academic and administrative buildings, as well as in the on-campus residence halls. Connect to eduroam using your full Auburn University email address (no aliases) and password. Additional tips on connecting to eduroam can be found in the Knowledge Base article at aub.ie/eduroam.
Listed below are common reasons that you may not be able to connect to an Auburn wireless network, such as eduroam. Should you need assistance connecting to AU wireless networks, contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.
- Have you recently changed your password?
- If yes, then you may need to “forget” WiFi connections on all of your Auburn devices.
- Once forgotten, you can reconnect using your new password.
- The following Knowledge Base articles provide additional information:
- Student or Employment status
- Current faculty, staff, and students should connect to the eduroam wireless network for academic and administrative needs.
- AU_Open
- If your device is connected to or was previously connected to AU_Open, you may be unable to connect to other AU wireless networks.
- Forget all WiFi connections, including AU_Open, and reconnect.
- The following Knowledge Base articles provide additional information:
- Accept Certificate
- Occasionally, Auburn will update certificates that control Authenticate. When this happens, you will be required to “accept” the new certificate on your device before you are able to connect wirelessly.
- If you have to accept a new certificate, you may also have to forget your wireless network and reconnect.
- Operating System Updates for Mac and PC
- Hardware Issues
- If your WiFi adapter is not functioning properly, you may not be able to connect wirelessly.
- Check to see if you can connect to other wireless networks.
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