Reasons You May Not Be Able to Connect to AU Wifi:
- Have you recently changed your password?
- If yes, then you may need to “forget” Wi-Fi connections on all of your Auburn devices.
- Once forgotten, you can reconnect using your new password
- Please refer to KB Article 0010639 or KB Article 0010638 for more information
- Student or Employment status
- Current Students may connect to AU Wi-Fi
- Current Employees may connect to AU Wi-Fi
- Retired Employees may connect to AU Wi-Fi
- AU Open
- If your device is connected to AU_Open you will be unable to connect to AU Wi-Fi
- Forget all Wi-Fi connections and reconnect
- Certificate
- Occasionally Auburn will update certificates that control Authenticate. When this happens, you will be required to “accept” the new certificate on your device before you are able to connect to AU Wi-Fi.
- If you have to accept a new certificate you may also have to forget AU Wi-Fi and reconnect.
- OS Updates for Mac and PC
- You may experience connection issues if your operating system is not up to date, specifically on a Mac
- Please refer to KB Article 11069 for more information
- Device – Gaming Consoles
- Are you trying to connect a gaming device to Au Wi-Fi?
- Gaming devices must connect to AU Gamenet.
- Please refer to KB Article 0000105 for more information
- Hardware Issues
- If your Wi-Fi adapted is not functioning properly, you may not be able to connect to AU Wi-Fi.
- Can you connect to other wireless networks?