How to relate an Incident Ticket to a future Change ticket

 

If you have an open incident that is waiting for a change activity to happen you can relate the tickets to one another to connect them.  The change could be waiting on approval, a future date, or a scheduled maintenance window.  This will create a relationship between the tickets for a better audit trail of incidents and changes for break-fix situations. 

  

 

Image 1:  On the Incident ticket go to the related records tab and input the Change ticket number. 

 

 

 

Image 2:  It will also be visible on the Change Ticket on the Incidents Pending Change tab.