Click the My Settings & Devices link on the left.

To manage your devices, choose an authentication method and complete second factor authentication (you may need to scroll down to see all authentication options).  

You can't access the device management portal if you do not have access to any enrolled devices; you'll need to contact the IT Service Desk at (334) 844-4944 for assistance. 

If you do have an enrolled number but have just received a new device with the same number, choose another authentication method and you will be able to access your Devices and Settings and reactivate the device.  Choose "Call Me" for the authentication method.  You will receive a phone call from Duo.  Answer the call, and press "7" on the keypad to authenticate.

After authenticating you'll see the device management portal. This is where you can reactivate, edit, or delete your existing devices. Scroll down to see all your authentication devices.

To exit My Settings & Devices, click the "Done" button below your listed devices or click your organization's logo on the left (or the Duo logo if shown).

If you authenticate with more than one device, you can specify which you would like to be the default. In the list of actions, simply click "Set as Default" and that device will be moved to the top of the list making it your default device for authentication.

If this is the device that you will use most often with DUO then you may want to enable the "Automatically send me" option and choose either Duo Push or Phone Call.

From the When I log in drop-down, select "Automatically send this device a Duo Push" for mobile phones with the Duo app installed or "Automatically call this device" for landlines or mobile phones without the Duo app.

With either of these options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection).

Click the "Device Options" button next to any of your enrolled devices to view the actions available for that type of device. You can Reactivate Duo Mobile for an enrolled smartphone, Change Device Name for any type of phone, or delete any authentication device.

If you are 1) registering a new phone with a new phone number, 2) have not registered a second device already, AND 3) are no longer in possession of the previous device, contact the IT Service Desk at (334) 844-4944 to purge your old device from your account.

Follow the steps below to add a new authentication device.

To add a new device, click "Add a new device."

Yubikey and hardware token users should select Enter a Passcode if that's the only device you currently have registered. After pressing the Enter a Passcode button, click into the text field with your mouse and then press your plugged in yubikey to generate a passcode or press the button on your hardware token and insert that generated passcode.

If you're adding a new device to replace one that you previously activated for Duo Push, don't select the Duo Push authentication method on this page. If you have a new device with the same phone number, then you can authenticate with a phone call or SMS passcode.

Proceed with the device enrollment process as shown in the initial registration guide. As an example, let's add another phone.

Enter and confirm the second phone's number. Press the "Continue" button.

Select the new phone's operating system. Press the "Continue" button.

Install Duo Mobile on the new phone following the instructions on the screen (Android example below) and press the "I have Duo Mobile installed" button when you have installed the app.

Scan the barcode with the Duo mobile app to activate the account.

The new phone is added and listed with your other enrolled devices.

Employees and students are strongly encouraged to register at least two devices, such as a mobile device and a landline.

Click the Device Options button next to any of your enrolled devices to view the actions available for that type of device. You can Reactivate Duo Mobile for an enrolled smartphone, Change Device Name for any type of phone, or delete any authentication device.

Click the "Reactivate Duo Mobile" button if you need to get Duo Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number. After answering some questions about your device, you'll receive a new QR code to scan with your phone, which will complete the Duo Mobile activation process.

Clicking "Change Device Name" will open up an interface to change the display name of your phone (hardware tokens can't be renamed). Type in the new name and click "Save."

After successfully modifying your phone's name, not only will you see this from now on when managing devices, but it will also be how your phone is identified in the authentication dropdown.

Click the trash can button to delete a phone or token device.

Note: You may not remove your last device. If you wish to remove it, first add another, then delete the original. If you are unable to delete a device, contact the OIT Service Desk at 334-844-4944 to have it removed.

You are given the chance to confirm or cancel deleting the authentication device.

The device is deleted. It can no longer be used to approve Duo authentication requests.

Remember Me Option

Is your checkbox for “Remember Me” grayed out in Duo?

If you have Duo set to send you a push automatically, the “Remember me for 7 days” checkbox may be grayed out.

To correct this, tap or click the blue "Cancel" button in the lower right corner.  You will then be able to utilize the check box.  You will still need to select an authentication method.

If you do not check the “Remember me box” you will need to authenticate each time Duo is used.

You may also need to clear your cache and cookies to enable or disable this option.