The Palo Alto GlobalProtect VPN (Virtual Private Network) Client is software used to establish a secure connection to the Auburn network.
The instructions below explain how to install and uninstall GlobalProtect VPN on a Mac. Once the software is installed, full instructions on using GlobalProtect VPN can be found in the Knowledge Base article at aub.ie/vpnkb.
Note: Please make sure you run only one VPN at a time and disconnect from GlobalProtect VPN once you have finished using it.
Installing GlobalProtect VPN on a Mac
1. Download the GlobalProtect Client from the GlobalProtect Portal (auburn.edu) and select Download Mac 32/64 bit Global Protect agent. You can also use the shortcut link aub.ie/globalprotect.
2. Run the Client Installer (you can find it listed as "GlobalProtect.pkg" in Downloads) and follow the Installation Wizard steps.
3. Under “Introduction”, click Continue.
4. Under “Installation Type", make sure that the box next to GlobalProtect is checked. Click Continue.
Note: If you ever need to uninstall the GlobalProtect VPN client, rerun this installer and check the box for “Uninstall GlobalProtect” instead of selecting “GlobalProtect.”
5. The next screen will show how much space the installation will take up on your Mac. Click Install.
You may be prompted to enter your local Mac credentials before the installation starts. You may be prompted a second time after the install finishes, if performing an upgrade.
6. Once installation is complete, you will see a screen letting you know that the installation was successful, and you can click Close to exit the Installer screen.
When closing out the screen, you may be prompted to keep the GlobalProtect Installer Package or move it to the trash. Selecting "Keep" keeps the package in its current location; it is helpful to keep the installer package in case you need to uninstall and reinstall Global Protect at a later time.
7. You will see a globe icon appear in the top-right menu bar with a GlobalProtect welcome message. Click the globe icon and click Get Started to launch GlobalProtect VPN.
8. Next, you will be prompted to enter the Global Protect VPN portal address. Type auvpn2.auburn.edu for the portal address and click Connect.
9. When prompted, enter your Auburn username and password and click Connect.
Important: You will receive a Duo prompt on your phone. Accept the Duo prompt to authenticate, and the VPN connection will finalize.
10. You will see a Connected message appear in the GlobalProtect VPN portal after successfully connecting to the VPN. You will also see a pop-up window that states, "VPN Health Check Passed".
11. Once you have finished using the VPN, please remember to click Disconnect.
Uninstalling GlobalProtect VPN on a Mac
1. If you ever need to uninstall the GlobalProtect VPN client on a Mac, rerun the installer and check the box for “Uninstall GlobalProtect” instead of selecting “GlobalProtect.” If you have removed the installer package from your Mac, go to aub.ie/globalprotect and select to Download GlobalProtect VPN for Mac again.
2. This will bring up the installer package again, where you can uncheck install GlobalProtect and instead, check the box next to "Uninstall GlobalProtect" as shown below.
3. Select Continue and follow the prompts to uninstall the software. The prompt wording may refer to 'install,' but the software will technically be uninstalled. To install the software again, repeat the steps at the beginning of this article.