For assistance with TigerPrint by Ricoh, please contact the IT Service Desk by calling 334-844-4944, emailing itservicedesk@auburn.edu, or visiting our office located at 3010 RBD Library (3rd Floor). For more information about the IT Service Desk, please visit: aub.ie/servicedesk. (Note: the Library staff does not support student printing. You must contact the Service Desk for help or questions regarding student printing.)
Mobility Print by Ricoh is the preferred printing method for students on Auburn's campus. To utilize Mobility Print, you must be connected to AU_WiFi.
Follow these instructions for utilizing Mobility Print:
- Install the Ricoh Print Queue profile for your device (phone, tablet, or laptop) by scanning the QR code located at each Ricoh printing location or by navigating to aub.ie/mobilityprint. For more detailed instructions, please click the corresponding button below for your specific device type.
- Locate the document to be printed on your device and select 'Print.' Select 'RicohPrinters (RIU-APP02)' as your desired printer and set your print settings (color or b/w, number of copies, single or double-sided, etc.) before submitting.
- Once your document is processed, you will receive an email with your release code. This code will be the same every time you print.
- To print your document(s), you can login at one of the printers by either tapping your Mobile Tiger Card, by entering your Auburn credentials, or by entering your print release code. For further information on how to utilize the printers, please click the corresponding button below.
How to Utilize a Printer
To utilize a printer, a student must have funds uploaded to their TigerPrint account. To upload funds, please reference the Knowledge Base article TigerPrint: Pricing, Payment, and Refunds.
Note: The printers are smaller printers without copying functionality, as shown below.
There are three ways to login at a printer: 1) by tapping your Mobile Tiger Card; 2) by entering your Auburn username and password; or 3) by entering your ID number (print release code). Instructions for all three ways to login are shown below.
1. To login using your Mobile Tiger Card, simply tap your phone up to the ID scanning device located below the printer screen, as shown below. You will immediately be logged in to the printer. Note: Mobile Tiger Card can only be used to login to printers. It cannot be used to pay for printing (you must upload funds at tigerprint.auburn.edu).
2. To login using your Auburn username and password, tap the screen on the printer to wake up the screen. You will see a display to login using either your Auburn username and password or your ID number (print release code). To login using your Auburn username and password, tap 'Username and password.'
3. Tap 'Username.'
4. Enter your Auburn username (do not include @auburn.edu) and tap 'Next.'
5. Enter your Auburn password and tap 'Log in.'
6. Alternatively, if you are logging in using your ID number (print release code), tap 'ID number.'
7. Locate your print release code from your PaperCut email. Tap 'ID number' (print release code).
8. Enter your ID number (print release code) and tap 'Log in.'
9. You will see a screen that details how many print jobs you have pending. Tap 'Print all' to release all pending print jobs, or tap 'Print release' to choose certain documents to print in your queue.
If you tapped 'Print all', all of your pending print jobs will release.
If you tapped 'Print release', a listing of all pending print documents will appear. Tap the documents you wish to print (a check mark will appear beside the document), and tap 'Print.' Your print jobs will release.
10. By tapping 'Device functions' on the screen, you will see your Papercut balance amount.
11. If at any time you need to go back to a previous screen, tap the left arrow and not the Home icon.
12. When you have finished printing, tap 'Log out' in the upper right corner of the screen.
How to Utilize a Printer + Copier
To utilize a Printer + Copier, a student must have funds uploaded to their TigerPrint account. To upload funds, please reference the Knowledge Base article TigerPrint: Pricing, Payment, and Refunds.
Note: The Printer + Copiers are larger printers with copying functionality, as shown below. If you need to make copies, please see the Copying Knowledge Base Article.
There are three ways to login at a printer + copier: 1) by tapping your Mobile Tiger Card; 2) by entering your Auburn username and password; or 3) by entering your ID number (print release code). Instructions for all three ways to login are shown below.
1. To login using your Mobile Tiger Card, simply tap your phone up to the ID scanning device located below the printer screen, as shown below. You will immediately be logged in to the printer. Note: Mobile Tiger Card can only be used to login to printers. It cannot be used to pay for printing (you must upload funds at tigerprint.auburn.edu).
2. To login using your Auburn username and password, tap the screen on the printer to wake up the screen. You will see a display to login using either your Auburn username and password or your ID number (print release code). To login using your Auburn username and password, tap 'Username and password.'
3. Tap 'Username.'
4. Enter your Auburn username (do not include @auburn.edu) and tap 'Next.'
5. Enter your Auburn password and tap 'Log in.'
6. Alternatively, if you are logging in using your ID number (print release code), tap 'ID number.'
7. Locate your print release code from your PaperCut email. Tap 'ID number' (print release code).
8. Enter your ID number (print release code) and tap 'Log in.'
9. You will see a screen that details how many print jobs you have pending. Tap 'Print all' to release all pending print jobs, or tap 'Print release' to choose certain documents to print in your queue.
If you tapped 'Print all', all of your pending print jobs will release.
If you tapped 'Print release', a listing of all pending print documents will appear. Tap the documents you wish to print (a check mark will appear beside the document), and tap 'Print.' Your print jobs will release.
10. By tapping 'Device functions' on the screen, you will see your Papercut balance amount.
11. If at any time you need to go back to a previous screen, tap the left arrow and not the Home icon.
12. When you have finished printing, tap 'Log out' in the upper right corner of the screen.
Related Links
- TigerPrint by Ricoh Overview
- TigerPrint: Pricing, Payment, and Refunds
- TigerPrint: Web Printing
- TigerPrint: Ricoh Copying on Campus
- TigerPrint: Printer + Copier vs. Printer
- TigerPrint: Location of Ricoh Printers/Copiers for Student Printing
- TigerPrint: Mobility Print macOS Installation
- TigerPrint: Mobility Print Windows Installation
- TigerPrint: Mobility Print iOS Installation
- TigerPrint: Mobility Print Android Installation