For assistance with TigerPrint by Ricoh, please contact the IT Service Desk by calling 334-844-4944, emailing itservicedesk@auburn.edu, or visiting our office located at 3010 RDB Library (3rd Floor). For more information about the IT Service Desk, please visit: aub.ie/servicedesk. (Note: the library staff does not support student printing. You must contact the Service Desk for help or questions regarding student printing.)
TigerPrint Pricing
| Black and White: | Color: |
| Single-Sided (Simplex): $0.17 | Single-Sided (Simplex): $0.50 |
| Double-Sided (Duplex): $0.20 | Double-Sided (Duplex): $0.70 |
Payment Options
There are two payment options available to students for printing:
- Prepay Funds: Students can add funds to their Papercut account. This option is the suggested method as it prevents the $10 hold that utilizing the card swipe functionality on a kiosk printer results in. To upload funds to a Papercut account, you can view this instructional video or follow these instructions:
- Navigate to tigerprint.auburn.edu and log in with your Auburn credentials.
- On the left-hand sidebar, click 'Add Credit.'
- Select the amount you would like to add and click 'Add Value.'
- After clicking 'add value,' you will be redirected to "authorize.net" to complete the transaction. Input your payment information, and click 'Pay Now.'
- Credit/Debit Card One-Time Payment at a Kiosk Printer: All students have the option to pay as they print while utilizing a TigerPrint Kiosk Printer. Using the kiosk to pay will result in a $10 hold on your payment method. This hold is only to ensure you have the funds in your account to cover the cost of the print job. The hold will be released within 48 hours, and you will only be charged the amount of your print job. Note: Utilizing a kiosk to pay will not allow your print job to exceed $10, so if what you are printing will cost more than $10, we suggest using the prepay option.
Refunds
If your job does not print or does not print correctly due to a machine malfunction while attempting to print, you have the option to request a refund from Ricoh. Note: Ricoh will NOT refund jobs printed to the incorrect printer.
Students have two options for requesting a refund:
- Email: Students can email: ricohhelp@auburn.edu to request a refund from our Ricoh team, or
- Via the Papercut website: Students can view this instructional video or follow these instructions,
- Navigate to tigerprint.auburn.edu and log in with your Auburn credentials.
- On the left-hand sidebar, click on 'Recent Jobs.'
- Find the job to be refunded, and click on 'Request Refund.'
Related Links