Microsoft Multi-Factor Authentication (MFA) is required for all Auburn University Alumni and Retiree email accounts to enhance security and protect user accounts and information. Microsoft MFA is required to access Microsoft 365 resources, both on and off campus.
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) adds an extra layer of security by prompting users to verify their identity with an additional method (such as a phone call, text message, or app notification) during sign-in.
With Microsoft MFA, users can choose from three authentication options: 1) by receiving a notification through the Microsoft Authenticator app, 2) by receiving a text message to a personal device, or 3) by receiving a phone call to a personal device.
This article describes how to set up your Alumni or Retiree email authentication using the Call Method. For instructions on setting up alternative authentication methods, please see the MFA Overview Knowledge Base Article.
Note: Users located internationally cannot register a Microsoft MFA method on their own. If you are located outside of the United States and need to set up or update MFA, please contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.
To access your email, the Outlook App is recommended and is available from the App Store or Google Play Store. Alumni and Retirees may also access email through a web browser at outlook.com/tigermail.auburn.edu.
After completing Microsoft MFA setup, please review the Email Overview Knowledge Base Article for more information on accessing your email through the Outlook app or the web.
Microsoft MFA: How to Set Up Authentication Using the Call Method
1. To access your Alumni or Retiree Auburn email account, in an internet browser, navigate to outlook.com/tigermail.auburn.edu.
2. Enter your Auburn email address (username@auburn.edu) and click Next. (Note: Alumni users who graduated between 2010-2017 will need to use the username@tigermail.auburn.edu email address that they have always maintained.)
3. Enter your Auburn password and click Sign in.
4. Once logged into your account, you will be brought to a screen that states, "Let's keep your account secure." Click Next to start the MFA set-up process.
5. If you prefer to authenticate by receiving a phone call, click Set up a different way to sign in, which is a small link located at the bottom of the window.
6. Click Phone.
7. Select the country your phone is set for and enter your phone number. Click the Call radio button, and click Next.
8. You will see a notification that states a call has been placed to the phone number that you registered for authentication.
Answer the call from Microsoft from your personal phone device, and tap the # (pound) key when prompted by the voice recording.
After tapping the # (pound) key to approve the authentication, the call will end.
9. You will see a notification that confirms the phone number has been added as your Microsoft MFA method. Click Done. The screen will then redirect to your Outlook email account.
Logging in to Microsoft email Moving Forward:
You will continue to access your Alumni or Retiree Auburn email account at outlook.com/tigermail.auburn.edu. When registered for MFA using the call method, you will receive a phone call after you enter your Auburn email address and password. After answering the call and tapping the # (pound) key, you will be logged into your email.
Should you have any questions or need assistance with the MFA Microsoft Authentication process, please contact the IT Service Desk at (334) 844-4944 or itservicedesk@auburn.edu.
Related Links:
- Microsoft Multi-Factor Authentication (MFA) Overview: Alumni and Retiree Email
- Microsoft MFA: How to Set Up Authentication Using the Microsoft Authenticator App
- Microsoft MFA: How to Set Up Authentication Using the Text Method
- Microsoft MFA: How to Manage Your Authentication Methods
- Microsoft MFA: Frequently Asked Questions
- Email after Graduation or Retirement