shortcutaub.ie/teamsvoice

Microsoft Teams Voice Overview

---

Microsoft Teams Voice refers to the capability to make and receive calls directly within Microsoft Teams. While Teams users can already call each other, Teams Voice extends this ability to landlines and mobile phones. 

Auburn University's Office of Information Technology has observed a significant reduction in the use of campus desk phones, as employees increasingly rely on computers and mobile devices for calls. Since most employees no longer need a separate desk phone but still benefit from having an official AU phone number, the University is modernizing its phone system by assigning those numbers through Microsoft Teams.

This transition offers several advantages: enhanced communication features, fewer systems to support/maintain, and a more unified communication platform. Employees can use their AU phone number on laptops, tablets, or smartphones from anywhere with internet access. They can also chat, meet, and place calls in one app while seeing colleagues' availability.

Teams Voice does not change how Teams works - it simply adds calling capabilities. Users gain an improved interface with easier access to contacts and a dial pad for external calls. Incoming calls can be answered on desktop or mobile, with seamless switching, and contacts and call history are easier to manage all within Teams.

How do I Request Microsoft Teams Voice?

---

Access the Telephone Service (Teams Voice) Request form at aub.ie/tsr or search "Telephone Service Teams Voice Request" from the OIT Homepage.  

The Telephone Service Request (Teams Voice) form should be used for the following changes:

• An employee has joined the University and needs to establish new Teams Voice service
• An employee has left the University and needs to disconnect existing Teams Voice service
• An employee is transferring to a different department within the University and needs to update billing information associated with their Teams Voice service
• As this new Teams Voice request form is replacing the previous telephone service request form, miscellaneous requests for those still on the legacy telephone system should be submitted using this form as well.

The Telephone Service (Teams Voice) Request form is used specifically for enabling external calling capabilities in Microsoft Teams Voice.

• All employees are provided with basic Teams Calling as part of onboarding, which includes internal calling features but does not include the ability to call or receive calls from outside numbers. No request is needed for this service.
• External calling in Teams Voice is available for employees who need to make or receive calls to or from outside numbers. External calling capability must be requested using this form. With external calling, users can dial phone numbers outside of Auburn University, receive incoming calls from external numbers, and use enhanced features such as voicemail, call forwarding, and call transfers to external contacts. External calling is typically used by employees who need to communicate regularly with individuals or organizations outside of Auburn University as part of their job function. By default, external calling includes domestic US dialing only. If international dialing is needed, please request this feature in the "Additional Information" field of the request form.
• Note: With external calling, an employee will be assigned a phone number that will move with them throughout their career at Auburn (i.e. if the employee changes departments, their number moves with them). Only main department numbers will remain with departments.

Additional information on requesting Teams Voice service can be found by selecting an option below. For additional questions regarding Teams Voice, contact the IT Service Desk at (334) 844-4944.

Microsoft Teams Voice Training Resources

---

Auburn University Human Resources Development has two training courses available for Microsoft Teams Voice: Microsoft Teams Essentials at Auburn University and Microsoft Teams Advanced: Building on the Essentials. These courses can be taken from the ElevatED portal in AU Access.

Additional video trainings and quick reference guides for Microsoft Teams Voice can be found at aub.ie/teams101 or by selecting an option below.