Click each button below to learn more about commonly used IT resources for students at Auburn. If you have additional questions regarding IT for students, please contact the IT Service Desk at 334-844-4944 or itservicedesk@auburn.edu.
Account Basics
Your Auburn University username and password are key to accessing many of the resources the Office of Information Technology provides. Protect your identity by protecting your password.
- Do not share your password with anyone.
- Choose a strong password using aub.ie/strongpasswordkb as a guide.
- For instructions on changing your password, visit aub.ie/passwordkb.
- If you need password assistance, contact the IT Service Desk at 334-844-4944.
When you graduate from Auburn, you will remain an active student for one year (three semesters) following your last completed term. After this one-year grace period, you will fully transition to Alumni status and lose access to Auburn resources. For more information, visit aub.ie/gradchanges.
Duo Mobile
Duo Mobile 2-factor authentication protects the personal information of all students and employees by requiring additional approval from a registered device when accessing various Auburn resources. The Office of Information Technology recommends utilizing Duo Mobile for push notifications when initially setting up your Duo account at auburn.edu/duo. Never approve a Duo push that you did not initiate.
Additional Duo KB articles:
AU Network and Cable
An overview of network and wireless connectivity at Auburn can be found in the Knowledge Base article at aub.ie/aunetwork.
eduroam:
- eduroam is the main wireless network for students, faculty, and staff to connect their phones and computer devices on Auburn's campus.
- Connect to eduroam by selecting it from your device's WiFi settings, then enter your full Auburn email address (username@auburn.edu) and password. You will also be able to join the eduroam network using your AU credentials when visiting other eduroam university campuses. Additional instructions on connecting to eduroam based on device type can be found in the Knowledge Base article at aub.ie/eduroam.
AU_ResHalls:
- AU_ResHalls is the wireless network for connecting gaming consoles, streaming devices, and home automation devices in on-campus residence halls. Note: 160 Ross, 191 College, and The Union are considered off-campus AU Housing and are not included in the on-campus residence hall wireless service.
- Instructions for connecting to AU_ResHalls can be found in the Knowledge Base article at aub.ie/reshalls.
Cable TV:
- Students who live in AU residence halls have cable television included as part of their housing fees. At this time, a digital television with a QAM cable tuner is required. Visit aub.ie/cabletvkb for information on cable TV, including a channel listing. Note: 160 Ross, 191 College, and The Union are considered off-campus AU Housing and are not included in the on-campus residence hall cable TV service.
Student Printing
TigerPrint by Ricoh:
- TigerPrint by Ricoh is a service that allows students to print files from anywhere to networked printers located across Auburn's campus. More information about TigerPrint can be found in the Knowledge Base article at aub.ie/tigerprintkb.
Library Printing:
- Located on the first floor of the RBD Library, the AU Libraries' Innovation and Research Commons (I&RC) features color and black & white laser printers and large format printers for students' various printing needs. Visit aub.ie/ircprinting for more information. For questions regarding I&RC printing, call 334-844-7398.
Student Computer Recommendations
While Auburn University does not suggest any specific computers, certain academic units have recommendations based on various software programs that students will be running while in certain courses. We recommend ensuring all devices are running the most recent and up-to-date version of operating systems available for your device. More information about computer recommendations based on each college can be found in the Knowledge Base article at aub.ie/computerrecs.
Student Hardware Discounts
Students are entitled to educational price discounts for computer hardware. More information about hardware discounts can be found in the Knowledge Base article at aub.ie/hardware.
Computing Stations
Virtual Labs:
- The Office of Information Technology provides virtual labs to many Colleges and groups across campus. The most convenient way to access these labs is via horizon.auburn.edu. Once logged in, you will be presented with all the virtual labs that you have access to. All students will have access to a general Windows 11 desktop with a variety of software. Students may also have access to specific desktops that are associated with their college. Visit aub.ie/vdikb for more information on connecting to virtual computing labs.
Physical Access to Virtual Labs:
- Currently open to all students, there are two stations for physical access to virtual labs located in the Melton Student Center. Students can log in here and will have the same experience as they would at the horizon.auburn.edu virtual lab.
- Visit aub.ie/labs for more information virtual computing labs.
Library Computing Resources:
- AU Libraries offers three computing spaces that offer a wide range of current software supporting all disciplines across the Auburn campus. Visit aub.ie/libcomputing for specific information on the computing space locations.
- Additionally, AU Libraries provides access to a Remote Lab for computing needs. Remote Lab is a web-based service that provides 24/7 remote access to Windows computers from both Windows and macOS devices (excluding technical outages). These machines are equipped with the same software available in AU Libraries' computing labs. For more information on Remote Lab software offerings and locations, visit aub.ie/remotelab.
- AU Libraries also provides laptop checkout services for students in need of a temporary laptop computing solution. Visit the aub.ie/BorrowALaptop for more information.
- The AU Libraries provides a Technology Lending service that allows students to check out equipment such as DSLR cameras, projectors, GoPros, tripods and other various technology resources. For more information on equipment inventory and guidelines, visit aub.ie/techloan.
Software
Note: You will only have access to these software products while an active student at Auburn University. Upon graduation, any important files or documents will need to be transferred to personal storage.
Microsoft Office 365:
- Auburn students have access to Microsoft 365 email and applications at outlook.office.com (shortcut is aub.ie/email). Once enrolled in courses, students can install Microsoft 365 desktop apps. Instructions for installing Microsoft 365 apps can be found in the Knowledge Base article at aub.ie/officekb.
Microsoft Outlook for Email:
- Email is the official line of communication at Auburn University. The Office of Information Technology supports Microsoft Outlook as the university's preferred email application. Visit aub.ie/emailkb for more information on email and Outlook.
- The Outlook application for email can be accessed through the desktop app, mobile app, or the web at outlook.office.com.
Microsoft OneDrive
- OneDrive is the preferred cloud storage solution that works alongside the Microsoft 365 apps. Each Auburn student is allotted 1 TB of storage, accessible on multiple devices via the OneDrive app. More information on OneDrive can be found in the Knowledge Base article at aub.ie/onedrivekb.
Microsoft Copilot Chat
- Microsoft Copilot Chat, available to students and employees, is an AI-powered assistant integrated into the Microsoft 365 ecosystem that helps users create content, analyze information, and work more efficiently. When you sign in with your Auburn credentials, you receive enterprise data protection, meaning your prompts and responses are protected within Auburn's Microsoft 365 environment rather than being treated like a consumer AI account. Visit for more information on Copilot Chat.
- At this time, students are not eligible for the fully integrated Microsoft 365 Copilot licenses.
Box
- Box is an additional cloud storage solution provided to all students upon enrollment in classes. Box can be used to store AU academic or administrative data and is a great resource for sharing files and folders between other users. More information on Box can be found in the Knowledge Base article at aub.ie/boxkb.
Adobe Express and Creative Cloud
- Enrolled students automatically receive an Adobe Express subscription. If the Adobe Express license does not meet a student's needs, they may request a Creative Cloud subscription at no cost as long as they are actively enrolled at Auburn University. To request a free student subscription, visit adobe.auburn.edu.
- Auburn University-provided Adobe subscriptions (Express, Creative Cloud, etc.) for unenrolled students will be removed at the end of the last semester of enrollment, and all files in cloud storage associated with the account will be deleted.
- More information on Adobe Express & Creative Cloud can be found in these Knowledge Base articles:
Zoom
- Every enrolled student has a licensed Zoom account for video calls, video conferencing, screen sharing and transcription. To set up Zoom, visit aub.ie/getzoom. Zoom can be accessed within AU Access from the "My Academics" tab and "Technology Resources" card or directly at auburn.zoom.us.
General Software
- Auburn University provides an array of software offerings and software specific to departments and schools. Visit aub.ie/softwarecatalog for Auburn's full software offerings, or reach out to your department/advisor for questions about specific departmental or college software offerings.
Web Hosting
OIT provides several options for hosting data online. These include WordPress, SharePoint, and UNIX Servers. For more information and access to request forms, visit aub.ie/webhosting.
AU Access
Overview:
- AU Access is where students connect to many AU resources online. Tools within the AU Access portal are categorized by cards. A link to AU Access is located at the top right of the AU homepage, or students can log in directly at auaccess.auburn.edu using their AU username and password. Information on navigating AU Access is available in the AU Access Experience Overview Knowledge Base article.
Parking Services:
- Within AU Access, you will choose the "My Campus" tab and select "Parking Passes" to manage your vehicle parking permit. For specific parking-related questions, contact Parking Services at 334-844-4143 or parking@auburn.edu.
eBill:
- Students can access eBill under the "My Finances" tab and "Student Finances" card within AU Access or directly at ebill.auburn.edu. If someone other than you will be paying the bills, you can add them as an Authorized User within the eBill system by following these Authorized User instructions. While the Office of Information Technology can assist you with logging into AU Access, eBill is a separate portal managed by Student Business & Account Services (Bursar's Office). For questions or issues related to the eBill portal, contact Student Business & Account Services at 334-844-4634. For issues logging into AU Access, contact the IT Service Desk at 334-844-4944. More information can be found at Business & Account Services' Billing Information Site.
Canvas:
- Instructors use Canvas to deliver course material, host discussion threads and chat rooms, post quizzes and grades, and receive assignments electronically. Within AU Access, Canvas is located under the "My Academics" tab and "Academic Portals" card or through a direct link at auburn.instructure.com. The Biggio Center manages Canvas, and additional help guides and articles can be found on the Biggio Center's Instructional Technology Site.
Family Portal
The Auburn Family Portal at familyportal.auburn.edu provides both a platform and an e-newsletter for Auburn family members. Parents can access essential information through the Auburn Family Portal, which includes student grades, class schedules, newsletters, helpful tips, and a calendar of upcoming events.
Parents and family members can request access to the Auburn Family portal by following the instructions at the Auburn Family Portal Information Site. Students will receive an email allowing them to approve the request and grant varying levels of access. Students can approve or modify access at any time by visiting familyportal.auburn.edu, using their Auburn credentials to log in.
Family Portal is managed by Auburn Parent & Family Programs. For questions or issues with the Family Portal, call 334-844-1493 or email parent@auburn.edu.
Cybersecurity
Artificial Intelligence Operating Instruction & IT Policies:
- Cybersecurity has published the Artificial Intelligence Operating Instruction that provides concise, security-focused recommended controls for the use of Standalone Artificial Intelligence (AI) tools within Auburn University data. Visit aub.ie/AIOI to view the document as well as additional AI guidance links, including the Provost Office's AI Guidance for Students.
- You may also want to familiarize yourself with the University's IT Policies.
Reporting Phishing:
- Phishing is an attempt to acquire personal information by masquerading as a trustworthy entity in an electronic communication, typically by email, voice, or text. Auburn University will never ask you for your password or Duo passcode via email. If you suspect an email message you have received is phishing, the Office of Information Technology advises to report phishing messages using the "Report Phishing" button in Outlook. Visit aub.ie/reportphishing for more information.
- The Cybersecurity Center has many more security topics, tips, and best practices.
IT Support Units
IT Service Desk:
- The IT Service Desk is available to help answer technology-related questions and triage IT issues via phone, email, online chat, Zoom, and from walk-in clients. The Service Desk consultants are AU students and are supported by full-time subject matter experts. For IT Service Desk hours and contact information, visit aub.ie/servicedesk.
Departmental IT Groups:
- In addition to central Office of Information Technology, departmental (or distributed) IT groups are responsible for department or college-specific equipment and software management. Contact the IT Service Desk if you have a question regarding software. The IT Service Desk can assign tickets to your appropriate departmental IT group, if needed.
Related Links: