shortcutaub.ie/tigeridremoval

If you have a new phone device and your mobile Tiger ID (formerly TigerCard) is still deployed on an old device, you should be able to remove the card from the old device yourself. 

First, verify that your Duo Mobile app is installed on your new phone device. If your Duo pushes are not coming through or your Duo Mobile app says that your account is disabled, try these reactivation steps:

1. In an incognito window on a web browser from your mobile device, navigate to auburn.edu/duo and login with your Auburn credentials.

2. You should see the Duo Universal Prompt and a Duo Push authentication request. In the lower-left corner, select "Need help?".

3. Under "I got a new phone" select "Activate Duo Mobile."

4. If your phone number has not changed, select "Text me a link." 

5. After you tap the link, it will prompt you to open your Duo Mobile app, and your Duo Mobile will be reactivated.

6. For more information on reactivating Duo, visit aub.ie/duoreactivate.

7. If you have any issues with reactivating Duo, contact the IT Service Desk at (334) 844-4944.

Next, to remove your mobile Tiger ID from an old device, try these steps:

1. On your new device, tap your name under the iPhone’s "Settings" and scroll down to see a list of devices associated with your AppleID. 

2. Tap the old device if it is listed and choose "Remove Items."  

3. Restart the GET Mobile app, and provision your mobile Tiger ID on the new phone. Helpful steps and videos for downloading GET Mobile and provisioning and using your mobile Tiger ID on iOS and Android devices can be found on the Tiger ID website.

4. If the removal process does not work for you, please reach out to tiger_id@auburn.edu or (334) 844-4507.