Listed below are answers to frequently asked questions regarding Microsoft Teams Voice. Questions and answers are organized by category. Click the drop-down arrow to view or collapse answers.
If you have any questions or issues related to Teams Voice, please contact the IT Service Desk at (334) 844-4944.
Please see this link: Microsoft Teams Enabled Devices
a. Open Microsoft Teams.
b. Click on your profile picture in the top-right corner and select Settings.
c. Navigate to the Devices tab.
d. Under Audio devices, choose your preferred speaker and microphone from the dropdown menus.
e. Optionally, click Make a test call to ensure your devices are working correctly.
a. Check if the Correct Microphone is Selected in Teams
b. Verify Microphone is Not Muted
c. Check Windows Sound Settings
a. Open Microsoft Teams.
b. Click your profile picture in the top-right corner.
c. Select Settings > Devices.
d. Under Audio devices, select your preferred speaker and microphone from the dropdowns.
e. Click Make a test call.
f. Teams will simulate a call and ask you to speak after the beep.
g. You'll hear a playback of your message if everything is working correctly.
Your phone number will remain the same unless your department specifically requests to retain it for internal purposes, such as its inclusion on printed materials or departmental documentation. However, you will be required to update the FOP (Fund-Organization-Program) that covers the cost of your line to reflect your new department.
If your Distributed IT team is different in your new location, please ensure they are informed of your migration so they can coordinate any necessary support or configuration changes.
Yes, unless you change your number.
Microsoft Teams uses Emergency Location Information (ELI) to determine your location. On campus or in a corporate environment, this typically depends on network settings, like WiFi access points, subnets, or manually assigned locations. If you are off-site (i.e. working from home), Teams may prompt you to enter your location manually when it detects that you are outside a defined network.
Important Considerations:
If your device cannot determine your location and no manual entry is provided, emergency responders may not receive accurate location info. Always ensure your emergency address is up to date. You can do this under: Settings > Calls > Emergency Address.
Regardless if you work on campus or remotely, it is strongly encouraged that you enable location settings for Microsoft Teams. Additional information on enabling location settings by device type can be found in the Knowledge Base article: Guidance About Calling 911 in Microsoft Teams.
Always ensure your emergency address is up to date. You can do this under: Settings > Calls > Emergency Address.
A step-by-step guide for e911 location setting can be found in the Knowledge Base article: Microsoft Teams Voice Quick Reference Guide: Teams Voice Basics.
Teams relies on network-based location detection (like WiFi or IP subnet) to determine your location.
Off-campus or on mobile networks, this information may not be precise or automatically available. If Teams cannot detect your location, you must manually enter an emergency address. Otherwise, responders may not receive accurate location data. A step-by-step guide for e911 location setting can be found in the Knowledge Base article: Microsoft Teams Voice Quick Reference Guide: Teams Voice Basics.
Shared Line: Multiple users share the same phone number; all users can make/receive calls on the same line. This is usually a departmental main line or service desk.
Delegate: One user manages calls on behalf of another user; there is no shared number, just management of another user's call flow.
a. Open Microsoft Teams.
b. Click on your profile picture in the top-right corner and select Settings.
c. In the left sidebar, click on Calls.
d. Scroll down to the Delegates section.
e. Click Add a delegate and search for the user you want to designate as your delegate.
f. Select the user from the list and choose the permissions you want to grant (i.e. make calls, answer calls, transfer calls).
g. Click Add to assign the delegate.
A step-by-step guide for delegate settings can be found in the Knowledge Base article: Microsoft Teams Voice Quick Reference Guide: Teams Voice Settings.
Yes, a step-by-step guide for transferring calls can be found in the Knowledge Base article: Microsoft Teams Voice Quick Reference Guide: Call Management.