The following news article was published on October 27, 2025.

As part of Auburn's ongoing transition to Microsoft Teams Voice, the university's new telephone platform, the Office of Information Technology (OIT), will replace the existing telephone service request form with the Telephone Service (Teams Voice) Request form on November 3, 2025. 

On November 3, the previous Telephone Service Request form will be decommissioned. To access the new Telephone Service (Teams Voice) Request form, navigate to aub.ie/tsr or search "Telephone Service Teams Voice Request" from the OIT Homepage.  

The new form will be used to:

• Establish new Teams Voice service for new hires
• Disconnect existing Teams Voice service
• Transfer Teams Voice service when an employee moves departments within the University
• Process miscellaneous requests for those still on the legacy telephone system and as a catch-all during the transition period

Teams Voice offers a modern, integrated communication experience that replaces the legacy phone system as it nears end of life. The new request form streamlines the process for departments to request phone-related services and external calling capabilities. 

New employees will typically start on Teams Voice, with some departments remaining on the legacy system until their migration occurs. For more information and helpful resources, visit OIT's Teams Voice Guide KB article.