What is a Standard Change?
ITIL defines a Standard Change as a low-risk, pre-authorized change that is well understood and fully documented, and which can be implemented without needing additional authorization.
- Low impact and low risk (which is always well understood)
- Repeatable and well-documented process with a high-degree of success
- Relatively common
- Frequent occurring
- Authority granted in advanced (Pre-Approved by Change Manager/CAB)
- Does not directly alter user/business data
REMEMBER
A Change Request includes the time to complete the task AND the time for functional testing by stakeholders to validate the change success. Timely functional testing reduces risk and impact from possible necessary rollbacks.
Standard Change Data Flow
How to Create a New Standard Change
- Navigate to the Service Operations Workspace (SOW) in Service Now, follow URL:
Home | Service Operations Workspace | ServiceNow - Click on the + (Plus) sign next to home tab and select 'New Change Request'
-
Search for your Standard change template (by entering your search string) or select from the Standard Change Template categories to filter the selection.
- Select the template that meets your standard change requirement.
- Click on Continue option located on the top right corner of the page.
6. Complete all the required fields for the Standard Change Request, click on the Save button
located at the top right corner of this page.
7. Click the Set Schedule button in the Schedule section of the Overview page
8. A new tab will open with the conflict calendar visible. Select your Planned start date
and Planned end date. Then click Schedule to run the conflict calendar.
9. Click the Details tab to return to the change process
10. Click the Schedule button in the top right corner of the workspace
11. When you are ready to begin the implementation of your change click the 'Implement' button in the top right corner of the workspace.
12.When the work is complete, click the Add Closure Information button in the Closure information section of the Overview page.
13.Complete the Closure Information form by selecting a Close Code and providing Close notes. Then, click the Save button in the top right corner of the workspace to close the Change.
Your Standard Change is now successfully closed.
Video Resources
How to Propose a Standard Template
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