How to Approve a Change


How To Approve a Change in Service Now

notebook-pen-iconNOTE: There are two (2) easy ways to make decisions on approvals in ServiceNow.
                      We will demonstrate both here in this walk-through.
      1.  In the Service Operations Workspace
      2.  In the Service Portal

Method 1: Approve Change from Service Operations Workspace (SOW)

  1. Navigate to the Service Operations Workspace using URL:
          Service Operations Workspace | ServiceNow
  2. If you're approving the change, that may not be assigned to you. It is recommended
           that you start by clicking on Your Team's Work tab.
  3.  Click on 'All Open Work'
  4. Locate and click the change you need to approve to open the record.
  5. Click on 'Make approval decision' button in the Manager Approval section of the Overview page.
  6. Update the decision and add any optional notes you may have. Next, click the Save button.

    7. The change process will now continue.

Method 2: Approve Change from Service Portal

  1. Navigate to the Service Portal: Office of Information Technology - Service Portal 
  2. Click Approvals

  3. Click the change you would like to review

  4. Review the information provided and make your decision by clicking the Approve or Reject button.